Overview

The ideal candidate will have proven success within a healthcare and/or startup environment and an ability to effectively interface with internal and external leaders in order to compile and standardize various forms of documentation.

Objectives of this role

• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Standardize and codify existing documentation.
• Creation of quick reference guides.
• Develop comprehensive documentation that meets organizational standards
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success
• Develop and maintain detailed database of reference materials.
• Creation of training documentation.
• Evaluate current content and develop innovative methods for improvement

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with managers across multiple business units to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.

Required skills and qualifications

• Bachelor’s degree in journalism, communications, or relevant technical field.
• 5+ years of experience as a technical writer.
• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences.
• Superb written communication skills, with a keen eye for detail.
• Experience in working with various business units.
• Ability to handle multiple projects simultaneously.

Preferred skills and qualifications

• Experience within a healthcare environment.
• Extensive experience standardizing SOP’s.
• Experience in creation of training documentation.