Job Title: Operations Specialist I (Commercial/Medical insurance background)

Onsite @ Fort Washington, PA

Duration: 03+ Months

Pay Rate: $20-$23.5/hr

Job Summary:

Responding to client inquiries via email/chat regarding new and renewal processes. Act as advisor to the client utilizing program rules and underwriting guidelines. Also, responsible for creating financial transactions to debit / credit policy accounts depending on the nature of the request.

Key Responsibilities:

• Policy Processing: Handle the issuance, renewal, and cancellation of commercial insurance policies.
• Client Management: Maintain and update client records, ensuring all information is accurate and up-to-date.
• Compliance: Ensure all operations comply with state and federal regulations, as well as company policies.
• Claims Support: Assist in the processing and management of insurance claims, providing support to clients throughout the claims process.
• Documentation: Prepare and review insurance documents, ensuring accuracy and completeness.
• Customer Service: Provide excellent customer service to clients, addressing inquiries and resolving issues promptly.
• Collaboration: Work closely with underwriters, agents, and other team members to ensure smooth operations and client satisfaction.

Qualifications:

• Education: High school diploma or equivalent; Associate’s or Bachelor’s degree in Business, Finance, or related field preferred.
• License: Valid P&C Producer License in the state of Pennsylvania required
• Experience: 2-3 years of experience in commercial insurance operations or a related field.
• Skills:
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and insurance software.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to handle multiple tasks simultaneously