Key/Essential Functions & Responsibilities

• Receives and responds to telephone, email and in-person inquiries related to YAI programs and services from people with I/DD, family members and service providers.
• Conducts face-to-face, electronic, or phone-based needs assessments; completes comprehensive notes and maintains accurate record keeping.
• Determines services needed and makes appropriate referrals to YAI programs and services, government, and community programs. Tracks referrals and contacts in LINK/Salesforce database and ensures prompt follow-up.
• Conducts targeted outreach and marketing activities.
• Establishes and maintains productive relationships with agencies, organizations, and individuals who make referrals, or have the potential to make referrals to YAI; maintains database of professional contacts.
• Presents to YAI employees, parent groups, community groups, and other service professionals on the I/DD service system and YAI services.
• Assists with projects related to outreach, marketing, and development; represents LINK and YAI at programs, department meetings, DD Council meetings, subcommittee meetings, and other community meetings or events. Responds to service directory updates from governmental and other bodies.
• Ensures I/DD resources are current and assists with maintaining internal and external services, resources, and vacancy databases.
• Assists with the coordination of ongoing internal marketing of YAI services so that managers, clinicians, other YAI staff, and families are kept current on new or expanded service opportunities.
• Partners with case management, clinic, and other fee-for-service programs to enable quick access to YAI services.
• Assists with the training and orientation of interns, volunteers, and new employees and assists with other office duties as assigned.
• If meeting the educational requirements, may assist with the review and scheduling of evaluations per Autism Center contract needs.
• Performs all other duties as assigned.

Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)

• Associate’s degree; and
• One (1) year experience working with I/DD population and/or other related social services program(s); or
• Satisfactory equivalent combination of education, training and/or experience.
• Ability to work a flexible schedule that may include occasional evenings and weekends.
• Strong problem-solving skills with demonstrated ability to work independently.
• Excellent time management, interpersonal and verbal/written communication skills.
• Proficient in Outlook, Microsoft Word, PowerPoint, and Excel.

Preferred Qualification Requirements (desired requirements beyond MQRs above)

• Bachelor’s Degree.
• Experience working in a call center or customer-support role.
• Working knowledge of service eligibility requirements for services offered through I/DD regulatory agencies (OPWDD, DDD, DDS, etc.).
• Verbal and/or written fluency in a second language preferred, Spanish highly preferred. Spanish language may be required for certain contracts.
• Working knowledge of Salesforce or other Customer Relationship Management (CRM) platforms.
• Familiarity or experience with Canva, Eventbrite, Mailchimp or related systems.
• MSW or LMSW (may be required for certain contracts and/or tasks).

Schedule: Monday to Friday 9am to 5pm with occasional evenings and weekends.