Core Responsibilities & Duties: Focus on relationship with client in order to gain 100% of appliance delivery business Focus on Independent Contractor Partnerships (Profitability & Compliance) Achieve goals set forth by the client & Hub Group Final Mile Develop and hold your staff accountable (if applicable) Continuously recruit and retain Independent Contractors Manage claims and their processes (with FOC assistance) P&L Management (Controllables) Delivery Expense (Minimums / effective routing, support expense) Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt) Warehouse Expense (Contracted Labor, Inventory variances) Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals) Achieve Location Margin goals Rental car vs mileage reimbursement Communicate effectively with the DIA, DIM and client staff Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap) Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap) Showroom visits as needed in order to build/maintain relationship with client Maintain tote inventory and hold BP’s accountable (trade stock) Enforce and adhere to company policies and procedures. Responsible for loadout / warehouse oversight of QC with getting teams off dock Actively route monitor teams from the road (see SOP for details) Travel must be pre-approved by the Area Manager and submitted through Jack Annett. Expenses must be within budget. Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap) Hold BP meetings as needed to review claims, settlements, compliance, etc. Participate in Client and internal conference calls Provide Weekly updates on your locations. Weekly recap should include: Your schedule for the week Summarized update of location(s) Standup recap Ride behind recap Aging invoices update (if applicable) Other duties as assigned Qualifications: Proven leader Effective communication skills Proven results Organized College degree or equivalent experience About Us Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do.