When you need a plumber or HVAC professional in Sarasota, FL, and surrounding areas, you can count on Bullseye Home Services. We are composed of top industry experts who will promptly address all plumbing and A/C issues in your home. We take great pride in tackling all plumbing repairs, emergency plumbing issues, drain cleaning, and air conditioning services in Sarasota, FL, and surrounding areas.
Call Center Representative
At Bullseye Home Services, we rely on knowledgeable professionals to interact with our valued customers. We're looking for a highly skilled call center representative to join our team, managing inbound and outbound calls. The ideal candidate will be a quick learner who can calmly handle issues should they arise during a call. This person will handle a variety of important supportive tasks. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Responsibilities

• Memorize products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company's membership services
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Make sure any escalations are delivered to appropriate manager/supervisor
• Leverage data and insights gathered by the call center to recommend and influence process improvements

• High school degree or equivalent
• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

• Expertise in conflict resolution
• Experience in customer sales