Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.nnA career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.nnGreat Place to Work®nnMost Loved Workplace®nnForbes Best-in-State EmployernnUnemployment CoordinatornnPRIMARY PURPOSE: To analyze mid-level unemployment claims to determine benefits due; and to ensure ongoing adjudication of claims within company standards and industry best practices.nnESSENTIAL FUNCTIONS and RESPONSIBILITIESnnAdjusts medium to large volume clients' unemployment claims by investigating and gathering information to assist employer in determining their position on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.nnWorks to move claim toward appropriate claim closure which may include appeal to hearing or Board of Review.nnRepresents Company at administrative unemployment compensation hearings as needed.nnSupports other claims staff with larger or more complex claims as necessary.nnProcesses unemployment claims reviewing compensability and benefits due; consults with clients to determine course of action, and files necessary documentation with state agency.nnMonitors and reviews benefits due and payment calculations ensuring accuracy.nnCommunicates claim action/processing with appropriate parties including, but not limited to: client and state agency.nnEnsures claims files are properly documented and claims coding is correct.nnMaintains professional client relationships.nnADDITIONAL FUNCTIONS and RESPONSIBILITIESnnPerforms other duties as assigned.nnSupports the organization's quality program(s).nnQUALIFICATIONSnnEducation & LicensingnnHigh School diploma or GED required. Licenses as required.nnExperiencennTwo (2) years claims management or related experience or equivalent combination of education and experience required. Unemployment claims experience preferred.nnSkills & KnowledgennExcellent oral and written communication skills, including presentation skillsnnPC literate, including Microsoft Office productsnnAnalytical and interpretive skillsnnStrong organizational skillsnnGood interpersonal skillsnnAbility to work in a team environmentnnAbility to meet or exceed Performance CompetenciesnnWORK ENVIRONMENTnnWhen applicable and appropriate, consideration will be given to reasonable accommodations.nnMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesnnPhysical: Computer keyboarding, travel as requirednnAuditory/Visual: Hearing, vision and talkingnnThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.nnAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($18.88 - $24.00). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.nnSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.nnIf you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.nnTaking care of people is at the heart of everything we do. Caring countsnnSedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (