Description
Do you have a strong background in customer service and a genuine commitment to helping clients make informed choices? We're excited to invite enthusiastic professionals like you to become part of our team as a Client Support Specialist.
In this role, you'll provide insightful guidance to prospective clients, helping them understand our insurance options and recommending the best coverage to meet their needs. You'll also offer dedicated support to existing clients by responding to billing questions, updating benefit information, and delivering valuable recommendations.
Why You'll Love This Role:

• Remote Flexibility : Enjoy working from home with occasional opportunities for in-person team interactions.
• Extensive Training : Benefit from thorough training designed to ensure your success and confidence.
• Growth Opportunities : Paths for advancement and career growth within the organization.
• Supportive Team Culture : Be part of a collaborative, encouraging team that values each member.
• Incentive-Based Rewards : Earn additional income through performance-driven bonuses.

Responsibilities
• Reach out to potential clients to assess their insurance needs and suggest tailored coverage options
• Provide top-tier service to build trust and maintain strong client relationships
• Accurately manage client accounts, ensuring all information is up-to-date and accessible
• Respond promptly and professionally to incoming inquiries about products and services
• Conduct follow-ups with clients to confirm their satisfaction and address any concerns
• Collaborate with team leaders to stay informed about new products, services, and initiatives
Qualifications
• Experience in customer service, sales, or advisory roles
• Access to a reliable laptop or iPad and a high-speed internet connection
• A quiet, dedicated workspace suitable for remote work
• Exceptional communication, listening, and interpersonal skills
• High school diploma, GED, or equivalent
• Valid identification