Property Claims Manager (State Risk Adjuster 6)

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Property Claims Manager (State Risk Adjuster 6)

Salary

$4,470.00 - $8,767.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

ORM 110424 ERG

Department

Division of Administration-Risk Management

Opening Date

11/04/2024

Closing Date

12/4/2024 11:59 PM Central

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  Description

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  Benefits

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Supplemental Information

The Division of Administration/Office of Risk Management has a vacancy. This job title has an assigned pay grade of AS-619.

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

A criminal history check may be conducted on all new hires as well as employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) 219-1041. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email:

Minimum Qualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus four years of professional level experience in insurance claims adjusting, nursing, allied heath fields, construction management, or as a practicing attorney.

SUBSTITUTIONS:

A master's degree in business or public administration, finance, accounting, statistics, insurance or risk management, safety or legal studies, nursing, allied health fields, or construction management will substitute for one year of the experience.

Experience in the fields of accident investigation, insurance claims examining, insurance claims investigation or insurance claims adjusting will substitute for the required college training on the basis of 30 semester hours for one year of experience.

NOTE:

This substitution allows any combination of experience and college hours to substitute for the baccalaureate degree. Thirty semester hours of college training is accepted as equivalent to one year of work experience, and college credit in increments of fewer than 30 hours is prorated on this basis.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Concepts

Function of Work:

To manage one of three claims sections of the multi-line property and casualty self-insurance program of the State.

Level of Work:

Manager.

Supervision Received:

Administrative direction from the State Risk Administrator (Claims).

Supervision Exercised:

Direct line over State Risk Adjuster 5's.

Location of Work:

Division of Administration, Office of Risk Management.

Job Distinctions:

Differs from State Risk Adjuster 5 by responsibility for managing a section of claims adjustment units rather than a single unit within a section, and by a higher claim payment authority.

Differs from the State Risk Administrator (Underwriting and Loss Prevention) by the absence of responsibility for the comprehensive risk program.

Differs from the State Risk Administrator (Claims) by the absence of full authority for the claims adjustment division, and by unlimited claims payment authority and unlimited authority when participating as a member of the Claims Council.

Examples of Work

The Office of Risk Management (ORM) is the Division of Administration ancillary agency that administers the comprehensive risk management program for the State of Louisiana and is solely and statutorily responsible for managing all state insurance coverage, both purchased and self-insured, for workers’ compensation, property, and casualty exposures. ORM is also responsible for managing all tort claims made against the State and department/agency/board/commission clients. At the designation of the Commissioner of Administration, ORM serves as the State of Louisiana public facilities sub-recipient representative for Federal Emergency Management (FEMA) Agency Public Assistance (PA) Grants under Subpart G, Title 44 Code of Federal Regulations.

Job Focus Areas

The State Risk Adjuster 6 (Manager) over the Property Claims & Disaster and Recovery Management Unit is a program manager position within ORM, and provides direct supervision over three State Risk Adjuster 5 (Supervisor) positions. This position has functional management over the State’s Third Party Administrator (TPA) claims handling activities relating to all property lines of insurance, including: building and personal property, equipment breakdown, crime and fidelity, fine arts, bridge damage; and also for claims relating to ORM’s terrorism policy.

The incumbent serves as the primary assistant to the Unit Administrator, providing essential support in the administration of all disaster management and property claim services, duties and responsibilities of the office. The incumbent reports to and receives administrative direction from the State Risk Administrator over Property Claims, Disaster Management and Recovery Services.

Duties and responsibilities include, but are not limited to:

• Directs the ORM first line Supervisors who oversee, monitor and review the work of Third Party Administrator (TPA) desk examiners and claim adjusters in responding to insured commercial property claims

• Review and determination of complex coverage issues

• Maintains reports on high profile claims, providing updates to upper management

• Ensures the TPA complies with contract terms

• Exercises contract oversight, utilizing performance standards and guidelines in evaluating claim files and conducting performance reviews of the TPA and its employees

• Monitors claims involving subrogation and works with legal counsel if subrogation claims are litigated

• Consults with staff members and monitors activities relative to their assigned areas of responsibility to ensure work processes are executed efficiently; and administered in accordance with applicable laws and coordinated with the overall goals of the office and the self-insurance fund

• Evaluate work of catastrophe adjusters engaged to provide field adjusting and development of scope of damages on both insured damages and uninsured damages if disaster is Presidentially-declared

• Provides recommendation to State Risk Director, State Risk Assistant Director and Administrator regarding invoking the Emergency Adjusting Service provision of the TPA contract, when catastrophic claims are threatened or have occurred

• Presents verbal and written reports and updates to Administrator and senior management throughout a catastrophe event

• Provides assistance to Administrator in planning and directing the Statewide FEMA recovery process for federally declared disasters, as designated by the Commissioner of Administration

• Possesses a strong Excel skillset to perform a myriad of activities related to data and information collection and tracking

• Applies analytical skills to large, complex data looking for patterns, trends, accuracy, inaccuracies, and cause and effect within the information

• Recommend, develop and implement internal policies, procedures and processes to streamline and strengthen the statewide program

• Oversees the preparation of and/or develops and maintains highly complex or specialized reports

• Prepares or reviews correspondence on difficult or sensitive matters.

• Lead quarterly unit meetings with TPA

• Assists the Administrator in the development of professional growth and/or improvement plans for unit personnel, and identification of training programs for consideration

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at

Parental Leave– Up to six weeks paid parental leave

More information can be found at

Holidays and Leave – State employees receive the following paid holidays each year:

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  New Year's Day

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  Martin Luther King, Jr. Day,

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  Mardi Gras,

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  Good Friday,

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  Memorial Day,

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  Independence Day,

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  Labor Day,

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  Veteran's Day,

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  Thanksgiving Day and Christmas Day.

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***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

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  Louisiana State Employees Retirement System ( LASERS has provided this video ( to give you more detailed information about their system

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  Teacher's Retirement System of Louisiana (

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  Louisiana School Employees Retirement System ( among others

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01

Describe any experience you may have handling first-party commercial property insurance losses. Provide as much detail as possible. If you have no experience, write "NA."

02

Describe your experience handling catastrophe claims. Provide as much detail as possible. If you have no experience, write "NA."

03

Describe your experience managing a team of property field adjusters or desk examiners, i.e., in what capacity, what size team, and did you handle HR issues (performance reviews, hiring, terminations, etc.). Provide as much detail as possible. If you have no experience, write "NA."

04

If you have experience managing adjusters/examiners under a different coverage, such as auto or general liability, provide the same information as requested above and specify what line of coverage(s) you were handling. Write "NA" if not applicable.

05

Describe your experience working with a catastrophe team of adjusters handling property claims, i.e. in what capacity, what size team, were they employees or contractors, etc. Provide as much detail as possible. If you have no experience, write "NA."

06

Describe any experience you have managing or supervising a Third Party Administrator. Provide as much detail as possible. If you have no experience, write "NA."

07

Describe your proficiency in preparing detailed reports and spreadsheets that provide claims data for analysis. Provide as much detail as possible. If you have no experience, please write "NA."

08

Describe your familiarity and proficiency with Microsoft Excel, Word, and Outlook. Please note that there may be a knowledge and skill test during the interview process. If you have no experience, please write "NA."

Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

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