System One is working with a client in the Bartlesville area that is looking for an HR Assistant. Must be willing to be onsite in Bartlesville 5 days a week.nnDescription:nnRequired Qualifications:nnLegally authorized to work in the job posting countrynnHigh School Diploma or GED equivalentnn3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chatnnProficient (perform the skill with limited assistance) in Word, Excel and PowerPointnnPreferred QualificationsnnHuman Resources experiencennExperience in SuccessFactorsnnAbility to follow written procedures and security guidelinesnnGood analytical skills and proven problem-solving abilities in a time-critical environmentnnMust be motivated and a self-directed individual committed to providing a high level of customer servicennA proven team-player with superior interpersonal, organization, as well as oral and written communications skills requirednnGreat attention to detailnnResponsibilities May IncludennUse systems, knowledge resources and other reference materials to assist in resolving questions and/or requestsnnClearly communicate HR objectives, policies, procedures, and government regulationsnnReview and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levelsnnResponsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalationsnnGain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human ResourcesnnWork as a team member focusing on the customer experience, providing outstanding customer supportnnRecommend or suggest methods to simplify and enhance processes, procedures, and technologiesnnAppropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and the policy compliancennAssist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contactnnCreate and review knowledge article contentnnPerforms other related duties as assignednnSystem One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.nnSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.