• Discuss services with customers both in person and over the phone
• Take or enter orders
• Enter customer complaints in notes
• Enter sample requests
• Send proofs and samples out for approval.
• Enter specs for approved items and archive artwork
• Match P.O prices and items to art/rerun items
• Enter dollar value to bookings log
• Enter ship date requests
• Attend production meetings to track jobs
• Review and share information for processing customer requirements
• Data entry of print order information
• Other duties as assigned
Job Requirements
• 3-5 years" experience in related field
• Communicate effectively with customers, sales representatives, and vendors regarding orders
• Possess excellent communication and organizational skills
• Knowledge of OMS system or similar is a big plus
• Experience with Excel
• Good computer skills
• Data entry skills
• Strong teamwork and leadership attributes
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Cross-train with team members
• Customer service experience
• Ability to work well with others