About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
To administers nursing care for and treat patients in the medical office, as directed by Physician, Advanced Clinical Provider, Registered Nurse or supervising department manager, by performing the following duties.
Duties/Responsibilities:
Essential:

• Prepares patient for and assists with examinations.
• Administers injections and medications, dress wounds and incisions, provides accurate and consistent information to the patient using an established protocol, interprets Physician's instructions to patients, assists with emergency and minor procedures, and performs related tasks as directed.
• Vaccines
  1. Performs daily counts / reconciliation
  2. Ensures EMR accuracy with records of the NCIR for every visit.
  3. Perform vaccine audits
  4. Unload and stock newly received vaccines and register them according to the NCIR
• Collects patient data and maintains records of vital statistics and physiological/biological information in Electronic Medical Records (EMR) system.
• Applies standardized check-in components in daily workflow.
• Cleans and sterilizes instruments and equipment, and maintains stock of supplies and medications.
• Ordering of supplies as needed for department
• Conducts specified laboratory tests as needed.
• Administers nebulized breathing treatments.
• Acts as receptionist, performs secretarial duties, may communicate with insurance companies, and calling in/faxing prescriptions.
• Complete physician/advanced practice clinician orders upon request.
• Completes required school/sport/day care forms.
• Communicates with managed care for prior authorizations. Schedules procedures on campus and off site
• Responsible to respond to/triage patient phone calls and messages as appropriate.
• Educates and instructs patients and their family members on any medications, treatment plans, etc.
• Performs other duties as assigned within scope of practice for their license/certification

Required :
LPNs:

• Active NC or Compact LPN License
• Successfully completed and passed an accredited Practical Nursing Program

General:

• BLS/CPR Certification
• 8-8 weekdays and 8-5 weekends on rotation and per manager discretion subject to change
• Weekend rotations and holiday shifts required
• Full-time availability

Preferred:

• One year clinical experience
• Phlebotomy experience

ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day)
Physical Demand
Required?
Frequency
Standing
Continuously
Sitting
Frequently
Walking
Continuously
Kneeling/Crouching
Rarely
Lifting
Rarely
Licensed Practical Nurse (LPN) / CMA Clinical Competencies
General

1. Customer Service
   1. Welcoming nature and willingness to give assistance when called upon .
2. Professionalism/Integrity/Responsibility
   1. Taking responsibility for their actions and tasks.
   2. Professional behavior whenever at work or wearing Wilmington Health attire.
3. Teamwork/Process Focus
   1. Able to work with fellow nurses, medical assistance, physicians, lab technicians, patient representatives, and other advanced practice employees.
4. Dependability/Punctuality
   1. Arrive to work ready to work.
   2. Arrive to work no more than 7 minutes before scheduled shift and staying until clinic needs are met.
   3. Compliance with attendance and break policy
5. Interpersonal Relationships/Communication
   1. Able to communicate with fellow staff members, providers, and Wilmington Health employees.
   2. Forming an interpersonal relationship with patients while maintaining HIPPA policy.
6. Judgment/Decision Making/Problem Solving/Critical Thinking
   1. Able to make clinical judgment, think critically, and solve problems on the job.
   2. Able to think quick and make decisions in a timely manner.
7. Quality/Quantity
8. Initiative
   1. Demonstrates assertiveness and initiative in determining work that needs completed.
9. Safety/Housekeeping
   1. Keeping the workspace clean and tidy.
   2. Cleaning up per OSHA guidelines any spills/accidents that may occur.
   3. Communicating to management of any spills/accidents that may occur at the workplace.
10. Organizational Skills/Time Management
    1. Keeping organized while attending to patient's needs
    2. Rooming patients in a timely yet efficient manner.
11. Meds/IVs
    1. Knowledgeable on how to administer oral, nebulized, or injected medications or vaccines.
    2. Able to answer questions regarding medications if called up on by family/staff.
12. Specimen Collection
    1. When needed by the physician/advanced medical provider, able to obtain urine, bowel, or nasal specimens.
13. Assessment Skills
    1. Knowledgeable about Pediatric vital signs- normal vs. abnormal.
    2. Able to communicate any abnormality to providers/advanced medical providers.
    3. Possess the skill to assess a sick/well child in a timely manner.
14. Phone Skills/Triage Equipment Use/Maintenance
    1. Has the communication skills to answer questions posed by family/patients.
15. Procedures
    1. Possess the skills to assist with procedures as indicated.
16. Computer Knowledge
    1. Demonstrate proficiency with all aspects of EMR for clinic needs.
17. Documentation
    1. Able to document any skills performed, orders completed, and assessments see in the EMR.