Create a healthier, brighter future for pets, pet parents and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500 pet care centers in the U.S., Mexico and Puerto Rico, including 250 Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Job Summary: As a Petco Grooming Salon Leader, you will be responsible for leading and managing the grooming salon operations to provide exceptional grooming services for our beloved pets. Your primary objective will be to ensure a high level of customer satisfaction, promote a positive work environment, and drive salon performance. You will oversee a team of professional groomers and support staff, ensuring they deliver excellent grooming services while maintaining the salon's cleanliness and safety standards. This role requires strong leadership, exceptional customer service skills, and a passion for animals. Responsibilities: Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows. Coordinate grooming appointments, manage scheduling, and optimize grooming capacity. Ensure compliance with company policies, procedures, and safety guidelines. Monitor and manage salon inventory, including grooming supplies. Recruit, hire, train, and supervise a team of groomers and support staff. Provide ongoing coaching, feedback, and performance evaluations to salon team members. Foster a positive and collaborative work environment that encourages teamwork and professional growth. Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends. Provide exceptional customer service by addressing client inquiries, concerns, and requests. Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty. Proactively resolve any customer issues or complaints related to grooming services. Utilize customer feedback to improve salon operations and enhance the overall customer experience. Ensure grooming services adhere to Petco's quality and safety standards. Perform quality checks to maintain grooming excellence and consistency. Stay updated on industry grooming techniques, trends, and best practices. Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff. Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction. Analyze data and generate reports to identify areas of improvement and develop action plans. Collaborate with the store management team to meet sales targets and salon objectives. Implement strategies to drive salon growth, increase customer base, and enhance profitability. Requirements: Previous experience in pet grooming, salon management, or a related field. Proven leadership skills with the ability to motivate and develop a team. Excellent customer service and interpersonal skills. Strong organizational and time management abilities. Knowledge of grooming techniques, breed standards, and pet care products. Ability to handle and groom pets of all sizes and temperaments. Proficiency in computer systems and salon management software. Flexibility to work evenings, weekends, and holidays as required. If you are passionate about pets, have a strong background in grooming, and possess exceptional leadership skills, we invite you to join our team as a Petco Grooming Salon Leader. Help us create a safe and enjoyable grooming experience for our furry friends and their owners while driving salon success and customer satisfaction. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. J-18808-Ljbffr