Create a healthier, brighter future for pets, pet parents and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500 pet care centers in the U.S., Mexico and Puerto Rico, including 250 Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The Operations Leader – Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader – Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. They are responsible for training, developing, supporting operations scheduling and leading a high-performing team that delivers the Companion Animal department’s budgeted sales goals, gross margin, animal, and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Utilize business acumen to measure, analyze and diagnose business trends and implement business improvement plans. Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures. Adhere to Veterinary Protocol for all sick animals. Process register transactions in a way that creates a great experience for each guest. Be proficient within our selling model and support guest interactions as needed. Responsible for the implementation and execution of Companion Animal Operations and Aquatics through training and coaching partners. Efficiently order live animals to maximize sales, margin and inventory. Ensure operational standards are maintained in the department. Ensure all animal related maintenance tasks are completed as outlined on the Maintenance Task List. Achieve high presentation standards at all times in the aquatics and companion animal areas. Partner with the Operations Leader – Merchandising to ensure proper in-stock merchandise levels. Ensure proper handling and documentation for all Adoption Animals. Lead, provide feedback, and coach all PCC partners in providing quality service. In partnership with the PCC Leaders, ensure proper partner scheduling is maintained. Apply a talent management skill set within recruiting, hiring, training, work scheduling, coaching and succession planning. Provide quick and courteous service to all guests by determining their needs and sharing product knowledge. Support the implementation and execution of Omni Channel through training and coaching partners. Accountable as Leader on Duty for supporting Pet Care Center execution and compliance. Train, coach, and develop Pet Care Center operations partners in partnership with the sales team. Promote a positive leadership culture of teamwork, inclusion, and collaboration. Education and Experience A high school diploma or its equivalent required; some college level business/management courses preferred. 1 or more years of management experience or the equivalent is required, with 2 or more years preferred. Must be licensed to operate a motor vehicle. Proficiency in communication skills, organizational skills, and computer skills required to include Outlook, Word, Excel, PowerPoint, and other applications as needed. Supervisory Responsibility The Operations Leader – Animal Care directly supervises the Operations Specialists & Senior Aquatics Specialists, in applicable locations. This role is expected to provide support during key operational hours, with weekend availability. Equal Opportunity Employer Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. J-18808-Ljbffr