Accentuate Staffing is looking for a reliable, detail-oriented and customer-focused Warranty Specialist to join our client in Raleigh, NC, a leading provider of fireplaces and heating solutions. The Warranty Specialist will be responsible for managing warranty claims, coordinating service requests, and ensuring timely and satisfactory resolutions for our customers. This role involves working closely with our customer service, technical support, and product teams to uphold our company’s commitment to quality and customer satisfaction. Responsibilities: Warranty Claims Processing : Review and process warranty claims, ensuring all documentation is complete and accurate. Coordinate with customers, service providers, and internal teams to resolve claims effectively. Customer Support : Act as the primary point of contact for customers regarding warranty inquiries. Provide timely, clear, and professional responses to all customer questions and issues. Product Knowledge : Develop and maintain a comprehensive understanding of the company’s products, warranty policies, and procedures to provide accurate information and guidance. Claims Management : Track and document the status of warranty claims from initiation through completion, ensuring proper follow-up and communication with all parties involved. Documentation and Reporting : Maintain detailed records of warranty claims, resolutions, and common issues to assist with trend analysis and continuous improvement initiatives. Vendor & Contractor Coordination : Collaborate with approved service providers, ensuring they adhere to warranty terms and provide quality service to our customers. Quality Feedback : Provide feedback to the product and quality assurance teams on recurring product issues identified through warranty claims, helping to improve future product development. Requirements: Experience : 1-3 years of experience in a customer service/call center environment, warranty, or claims processing role, preferably within the home improvement, fireplace, or appliance industry. Education : High school diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus. Technical Skills : Must be proficiency in Microsoft Office Suite (Word, Excel, Outlook). Product Knowledge : Familiarity with fireplace products or related appliances is a plus but not required. Communication Skills : Excellent verbal and written communication skills with the ability to convey information clearly and professionally to both customers and internal teams. Attention to Detail : Strong organizational skills and attention to detail for processing and managing claims accurately and efficiently. Problem-Solving : Ability to handle challenging customer situations with patience and professionalism, working towards mutually satisfactory solutions. J-18808-Ljbffr