SCI Shared Resources, LLC Inside Sales Professional Pierce Brothers Crestlawn Mort 11500 Arlington Ave, Riverside, CA 92505, USA All current associates must apply through "My Career" on your Workday Homepage Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team MINIMUM REQUIREMENTS Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience 1-2 years of customer service or sales industry experience preferred Licenses Current state/province issued driver’s license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities Must be able to pass the Company’s internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Life’s not about a job, it’s about purpose. Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work? We’re looking for a sales professional to join our dynamic team We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company Our Sales Professionals enjoy: Unlimited Income Potential - with a competitive commissioned incentive package Stability - Service Corporation International (SCI) includes the Dignity Memorial brand and is the nation’s largest provider of funeral, cremation and cemetery services. Company-Provided Leads - we use the world’s 1 lead-management system and other best-in-class tools. Full Benefits - including medical, dental and vision insurance and tuition assistance, PLUS a 401K program with a generous company match Certified Great Place to Work since 2017 SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. For any difficulties with the application process, please reach out to SCI.jobssci-us.com. Based on eligibility requirements Job Profile ID: S00070 Time Type: Full time Location Name: Pierce Brothers Crestlawn Mort J-18808-Ljbffr