In effort to offer excellent service to customers and keeping up with demand for post sales equipment maintenance and service issues, we are hiring additional FIELD SERVICE ENGINEER.
This is an excellent opportunity to join a small agile team of professionals that care and have fun while working hard. They are experts in metal manufacturing production machinery, automated CNC punching, bending and cutting systems.
Position Summary:
The FSE will travel on demand to customer sites to perform machine troubleshooting and repairs. Remote home office based out: Illinois, Michigan, Indiana, Ohio, Kentucky, or other North East location is ideal. Needs to be open spend time on the road. Mostly air travel, therefore, must live close proximity to a major airport, or good regional airport.
The ideal candidate can effectively troubleshoot machinery, and make independent technical repair evaluations, and decide on the best action to get machinery to run optimally. Need to possess exceptional technical expertise with large fabrication systems. Plus as mentioned, accustomed to heavy travel ( 90 %), including at times some weekends. Willing to work with flexible work schedule, and plan trips with a short notice at times.
This position reports to: General Manager and Service Manager, USA.
Desired Skills and Experience:
- Associates degree with concentration in electrical and/ or mechanical systems technology or equivalent training expected
- 5 or more years of field service experience
- Specifically, background in the large metal fabrication machinery and automation preferred
- Extensive knowledge on electrical , schematics, hydraulics
- Must be able to interpret blueprints, diagrams and specifications
- Experience with both B&R and Siemens hardware and software preferred.
- Customer service attitude, solid interpersonal skills
- Service mentality, strong drive to help by solving technical problems promptly
- Effective oral and written communication skills
- Attention to detail, maintaining records and reporting
- Ability to trouble shoot and make decision on right solutions, and part selections independently without supervision
- Valid driver’s license and clean driving record
- USA work authorization