Customs Brokerage Supervisor - Franklin Park, IL

Duration - Full-Time, Direct Hire

Location - Hybrid (Franklin Park, IL)

Salary - $65k - $75k annually

The Customs Brokerage Supervisor, under the direct guidance of the Customs Brokerage Manager, will manage the Customs Brokerage team or a designated segment of the team within their assigned department. This role includes responsibility for product compliance within their territory, managing working capital levels, and ensuring quality outcomes for both internal and external stakeholders.

Responsibilities:

• Supervises Customs Brokerage department.
• Ensures all product operations within assigned department are compliant to internal HWL policies, procedures and external government regulations.
• Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt.
• Ensures product operations within assigned department meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP) using effective procurement and routing.
• Meets volume and top line product revenue growth targets for assigned department.
• Initiates and leads yield improvement process for business below or above target levels.
• Ensures all financial and quality controls and audits are completed accurately and on-time.
• Works with Account Management and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to reduce costs and improve reliability.
• Claims ownership of and professionally oversees customer escalations in conjunction with Account Management or Sales.
• Fills the role of product subject matter expert when communicating with customers in a variety of settings.

Requirements:

• Minimum five years of experience in a customs brokerage agent position.
• Two years of prior experience in a supervisory role preferred.
• Completion of any industry related course is an asset, especially work towards brokerage license.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet.
• Proficient in world geography, shipping documentation, and Incoterms preferred.

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