Claims Manager

Position Overview:

The Manager, Insurance Claims reports to the Director, Claims Counsel in RBI’s Legal Department in Miami, FL and supervises a Claims Team in the Carrols headquarters located in Syracuse, NY, with responsibilities that includes all claims related functions. The successful candidate possesses practical experience and knowledge in the primary areas of General Liability, Workers Compensation and Property Damage insurance claims processing, management, and handling, technical expertise in insurance, strong analytical, organizational, managerial, and communication skills and is customer- and team-oriented.

Responsibilities and Duties:

• Supports Claims Counsel and works closely with Claims Team, Insurance Adjusters, Third Party Administrators, external legal counsel, company team members, guests, and others, to oversee and manage claim processing, handling, and administration.
• Manage, organize workflow to achieve efficient coordination, investigation, evaluation and resolution of insurance claims which include Workers Compensation, General Liability and Property Damage claims.
• Investigate, review, and evaluate new insurance claims to determine compensation and help establish reserves, attend claims reviews and settle claims.
• Set up suit files when a summons and complaint is received. Being sure all proper parties involved are notified for proper handling.
• Gather information to assist in the defense of claims, including interaction as a liaison between insurance company claims representatives, defense counsel, and restaurant personnel.
• Reports on claims trends and assists with sourcing materials from internal partners for claim discovery requests.
• Tracks and reports on spend against budget, conducting analysis as required to evaluate performance.
• Ensure Ohio Workers Compensation Self Insurance protocols are followed.
• Coordinate record keeping.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Bachelor's degree or equivalent work experience
• Experience in Management/Supervisory capacity required
• Experience in an insurance related position involving property, general liability, and workers compensation coverage is required is required
• Experience in QSR and/or restaurant industry desired
• Excellent organizational and time management skills
• Strong analytical and communication skills
• Proficiencies in Microsoft Office programs (Outlook, Word, Excel and PowerPoint)
• Experience with process improvement is a plus
• Must be flexible, organized and customer-focused to foster strong working relationships with internal and external partners
• Understanding of contracts (be able to find and translate the insurance and indemnification sections) is a plus

The salary range for this position is $85,000-115,000 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market date

Hiring Manager: Steve Beiley, RBI Claims Counsel