Why Work with Our Client?
Rarely do you have an opportunity to engage in work that truly makes a difference. What drives our client is their mission, and what makes them successful are their people. At our client, you will be part of an inclusive culture that fosters collaboration, growth, and innovative thinking- a place where you can make a meaningful impact and help change the standard of care in non-opioid pain management. Join their movement and pursue excellence together.

Summary:
This position provides high-level technical quality engineering support and development of the Quality Management System (QMS), training, and other quality-related applications for our client.

Essential Duties & Responsibilities:
The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned as needed.

• Create and maintain system user groups, roles, workflows, and curriculums in MasterControl.
• Develop software and potential hardware modifications to the system(s) using Software Development Life Cycle (SDLC) best practices, in conjunction with established Change Control policies.
• Participate in testing and assist in executing validation test scripts in MasterControl.
• Create and maintain reports in MasterControl/ComplianceWire.
• Collaborate with department teams to gather necessary requirements for maintaining MasterControl/ComplianceWire as needed.
• Develop and maintain operational procedures relevant to the applications, and train departments on changes as necessary.
• Stay current on software capabilities and updates from the software vendor, and maintain application knowledge.
• Assist in the creation and maintenance of test protocols.
• Contribute to the development and maintenance of the Quality Matrix.
• Author, review, and revise QMS policies and procedures.
• Participate in internal and external audits as required.
• Serve as the point of contact for technical support, ensuring data accuracy and completeness, implementing improvements, and maintaining security and integrity controls.
• Collaborate with application software vendors and/or consultants to further configure the system, deploy functional enhancements, and resolve configuration issues.
• Provide incident diagnosis and support business users in the timely resolution of technical incidents.