About the Company:

This organization is dedicated to delivering excellent service by managing financial operations for its residents with precision and care. The team is committed to building strong relationships and providing seamless support to facilities and clients, ensuring timely collections and payment coordination.

About the Role:

The Financial Services Liaison will oversee collections for private pay portions owed by residents at assigned facilities. This role requires frequent travel to facilities, building relationships with staff and families, and ensuring timely financial resolution. Success in this role depends on strong customer service skills, in-person interactions, and effective communication with residents and families to manage payments and prevent aging receivables.

Responsibilities:

• Communicate with residents and families about their financial obligations, including private pay portions and due dates.
• Set up automatic payment plans (e.g., RFMS, direct debit, credit card) during admission or within 48 hours.
• Ensure self-pay residents provide two months' payment upfront upon admission or within 48 hours.
• Work with facility teams to identify and resolve documentation delays that impact collections.
• Maintain relationships with admissions directors and facility staff to streamline payment processes.
• Conduct in-person meetings and phone calls with residents, families, and facility staff as needed.
• Focus on preventing aging receivables from exceeding 90 days to maximize collections.

Qualifications:

• Experience: Prior experience in collections, financial services, or customer service in a healthcare setting preferred.
• Skills: Excellent communication and interpersonal skills; strong phone and in-person customer service abilities.
• Transportation: Must have a reliable vehicle and be comfortable traveling to multiple facilities.
• Other Requirements: Ability to work independently, strong organizational skills, and a proactive approach to problem-solving.

Pay range and compensation package:

Pay: $23-$26/hour (based on experience)

Equal Opportunity Statement:

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.