CWR-Specialist, Dispatch I

Location: Bolingbrook, Illinois | On-site

Duration: 13 weeks

Shift Details: Monday-Friday from 9am-5:30pm

Pay: $18-19 per hour

JOB DESCRIPTION

The Dispatch Specialist coordinates driver schedules and ensures timely deliveries while maintaining exceptional customer service. This role involves preplanning routes, adjusting dispatch schedules, and effectively communicating delivery requirements. Responsibilities include managing order details, collaborating with carriers to meet capacity needs, and troubleshooting driver app issues. Success in this position requires a strong background in logistics, excellent communication skills, and proficiency with Microsoft Office tools.

RESPONSIBILITIES

• Dispatch drivers and contribute to providing exceptional customer service.
• Ensure drivers are dispatched in a timely manner.
• Preplan and make dispatch changes, assist with routing directions and clearly communicate special service requirements.
• Identify pickup and delivery expectations and record primary order dates and critical instructions.
• Review available capacity within the shipping region and schedule pickup/delivery appointments.
• Receive and enter orders via phone or email.
• Manage carrier relationships to ensure available capacity for all incoming orders.
• Work with drivers to troubleshoot app issues.

QUALIFICATIONS

• 1 year of logistics or transportation experience
• Experience with Microsoft Office

Nice To Haves:

• Associate degree
• 4 years of related experience
• Strong analytical, communication and time management skills

Category Code: JN044