This position’s main area of responsibility is to ensure order compliance and customer satisfaction to our customers. Candidate is expected to interface with all levels and departments that pertain to order shipment, repairs, sales, product, services, and customer related issues. This also requires the candidate to be self-efficient and detail oriented. Candidate must have a strong customer service background.

• High Volume of Order Management
• Possess an understanding of order processing from Purchase Order receipt and placement through shipping.
• Orders must be processed in a compliant manner with accuracy having high importance.
• Provide follow-up and resolution to client raised questions, issues related to the project.
• Provides follow up on all orders while working directly with our Sales Representatives, Sales Ops and warehouse staff to ensure timely deliveries.
• Must possess excellent customer service and phone skills as the position requires the ability to resolve Sales Support Rep related issues for external and internal escalations.
• Will be responsible for resolving the issues and/or providing necessary guidance in addressing and resolving the issue to ensure customer satisfaction.
• Must ensure professionalism among coworkers and customers, applying consistent disciplinary actions that align with Company’s policies and procedures.
• Strong attention to detail including data entry and analytics.

Knowledge and/or Experience

• Microsoft Office Suite – Outlook, Word, Excel

• SharePoint and Oracle – a plus

• Customer service experience a must

• Must use written and verbal professionalism with all internal and external interactions.

• Ability to adapt to changing procedures and work under pressure and deadlines.

• Able to multitask, between phones, e-mails and sales support rep

• Excellent research and analytical stills plus demonstrated skills to handle a variety of assignments simultaneously.

• Work in a team environment