The Town of Canmore is nestled in the Bow Valley in the Alberta Rocky Mountains. The Town is 106 Km (66 miles) west of Calgary, AB on the Trans-Canada Highway, 7 Km (4 miles) east of the Banff National Park gates and 22 Km (12 miles) east of the Town of Banff. Based on the 2016 Census, the Town of Canmore recorded a population of 13,992 permanent residents, with an additional estimated 20-30% of non-permanent homeowners with its surroundings. Canmore is the 9th largest Town in Alberta. Adjacent municipalities include the MD. of Bighorn No. 8. First Nations within the region include the Iyarhe Nakoda and Tsuut’ina nations and the Blackfoot Confederacy: Siksika, Kainai, and Piikani all within Treaty 7, and Metis Nation of Alberta, Region 3.

The Town is legislated under the Alberta Municipal Government Act and is governed by a Council comprised of a mayor and 6 councilors. Canmore’s economy is supported predominantly by tourism, eco-tourism, outdoor and wildland recreation, adventure sports, and an immersed-in-nature mountain lifestyle.

Canmore offers a variety of education options from pre-school, elementary, middle school, and high school. Canmore has a general hospital and a variety of health and wellness facilities and services. There are seniors’ care and supportive living facilities in the Town.

The Opportunity

Reporting to the General Manager of Corporate Services, the Manager of Information Technology is responsible for the provision and planning of technology solutions through the leadership and administration of the Information Technology Services team. As a member of our management team, the IT Manager role oversees the Town’s digital transformation through the investment, delivery and sustainment of citizen-centric digital information technology and business applications. This position will direct the planning and implementation of major enterprise IT projects, the provision and management of technology infrastructure and business systems, corporate data and analytics, cyber security, business continuity and emergency management, the development and management of annual operating business plans and budgets, as well as IT policies, procedures, directives, and best practices. This position plays a critical role in continuous business improvement by aligning technical resource strategies with current and future business needs ensuring the efficiency and effectiveness of internal business processes and improved service delivery.

The incumbent will work closely and collaboratively with all levels of internal and external stakeholders involved in or affected by the delivery of information technology solutions in support of Town programs and services.

Key Responsibilities

• Provide leadership, coaching and strategic support to all Town departments in the development and implementation of technology solutions, programs, and services.
• Provide leadership and support to the Information Technology services staff including direction, mentorship, orientation, development, training, evaluation, and recognition/appreciation to ensure overall team success.
• Involve and inspire the Information Technology team to develop innovative solutions, think outside the box, discover new and better ways to accomplish the work and improve customer service for internal and external clients.
• Intentionally and purposely develop self and others; demonstrate willingness and commitment to learning over time for improved service delivery and organizational effectiveness.
• Ensure that Information technology and other departments align with the business and technology strategy and continue to evolve that strategy in line with changing business, security and technology requirements.

Core Values

• Awareness and acceptance of Truth and Reconciliation Calls to Action, issues of social justice, and equity, diversity, and inclusion and a commitment to addressing these issues and working toward developing a welcoming and inclusive community.
• Prioritize team development through mentoring and coaching staff and providing honest feedback in a timely manner.
• Lead relationships between the IT team and its stakeholders, Council, staff, and the public.
• Ensure that all staff are well oriented and trained in Town procedures, operational duties, and customer service standards.
• Actively lead and engage team meetings to identify patterns, trends, and issues as well as best practices for team and organizational efficiency and effectiveness.
• Establish an environment of collaboration, shared ideas, and group participation in problem solving.
• Identify and be open to opportunities for improvements.
• Confident, personable, and approachable nature with a calm demeanor under pressure.
• Exercise discretion and judgment in handling sensitive information.

Qualifications

Education and Certifications

• Post-Secondary Diploma or Degree in a related field such as Computer Sciences and/or Applied Technology Information Systems.
• Other Relevant education combined with relevant senior level experience will also be considered.
• Ideally experience and education in one or more of the following: Project Management Professional (PMP), Certified ScrumMaster (CSM) or Scrum Fundamentals Certified (SFC), IT Information Library (ITIL), COBIT 5 (data/IT governance), Certified Information Systems Security Professional (CISSP).

Experience

• Minimum 8 years related experience, including project management and familiarity in a complex organization servicing multiple lines of business.
• Preferably exposure or experience working within the public sector.
• Previous leadership experience and demonstrated people and project management skills.
• Accomplished in cyber security, IT risk management policies, and data governance.
• Experience with various applications of agile and waterfall project management.
• Knowledge and experience in the areas of technology strategy development, innovation and continuous improvement utilizing digital tools and technologies, and designing and implementing creative solutions to business problems.
• Experience successfully leading a mid-size city/equivalent size organization through a digital transformation and or an ERP transformation.
• Experience presenting information, progress reports and professional advice to councils or senior management for decision making.
• In depth knowledge of SharePoint and Nintex.

The Town of Canmore is committed to equity, diversity and inclusion and recognizes that a diverse staff benefits and enriches the work environment and contributes to organizational excellence. We welcome applications from all qualified individuals including candidates from diverse backgrounds and those with disabilities.

Compensation

A competitive compensation package commensurate with skills and experience. Further details will be discussed in a personal interview.

Compliance

The Town of Canmore maintains a mandatory COVID 19 vaccination directive (available for review). Finalist will undergo a Criminal Records and Credit background check.

Confidentiality

In compliance and consistent with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), HumanEdge shall respect the privacy and confidentiality of all personal information provided directly or indirectly verbally, electronically or in print throughout the process of candidate engagement in our search assignments.

Please forward resume along with cover letter in confidence to: