This role involves interacting with wholesale specialty store accounts to provide information in response to order inquiries, issues, and information about products. You will act as a general liaison with the Sales team to support all customer service-related tasks.

Responsibilities:

• Process all sales order entries, order maintenance, order cancellations, and returns within designated timeframes.
• Enter all specialty store and sample orders.
• Support Account Executives with order inquiries, style availability, and cancellations.
• Process credit card transactions.
• Collaborate with Sales and accounts on custom orders, including product research and tracking orders through to completion.
• Develop and maintain relationships with accounts.
• Respond to phone calls and emails in a professional and timely manner.
• Review backorders and order deadlines to ensure shipping goals are met.
• Review daily reports and make necessary changes in the operating system.

Education and Qualification:

• 1 or more years of Wholesale Customer Service/Sales Experience.
• Knowledge of BlueCherry/First Data /Authorize.net.
• Intimate apparel product knowledge is preferred.
• Proficient in Microsoft Office.
• Bachelor's degree is preferred.

Key Competencies:

• Strong interpersonal and communication skills.
• Quick learner.
• Positive and professional approach.
• Highly organized and able to multitask.
• Excellent problem-analysis and problem-solving skills.
• Attention to detail and accuracy.
• Team player.
• Flexible.
• Approachable and friendly.