Summary:

MoodysNWC is seeking a dynamic and results-oriented Program Manager. This is a strategic role that involves driving the successful translation of business requirements into technical capabilities and ensuring the seamless execution of complex technology transformations across various teams. The ideal candidate will have deep expertise in Salesforce , a strong ability to manage and lead cross-functional teams, and the ability to navigate complex challenges to deliver effective solutions on time and within scope.

Role & Responsibilities:

• Guide multiple teams to deliver on the client’s scope of work. Act as a key liaison between business stakeholders and technology teams, ensuring clear communication and alignment across all parties.
• Drive the requirements-gathering process from business units, ensuring that all needs are translated into actionable technical requirements. Lead the creation of a detailed roadmap and ensure alignment with business goals and objectives.
• Perform gap analysis between existing and desired technology stacks. Identify known differences and work closely with stakeholders to design and implement new capabilities to close gaps. Ensure comprehensive functional capabilities and data mappings are in place.
• Act as a leader who thrives in situations where multiple teams are facing challenges. Transform "we can't" into "here’s how we can" by identifying practical solutions and establishing clear paths to successful outcomes.
• Oversee the end-to-end program lifecycle, ensuring projects are delivered on time, within scope, and on budget. Provide status updates to stakeholders, manage risks, and resolve issues proactively.
• Establish and maintain strong relationships with both business and technical teams, ensuring ongoing collaboration and transparency. Act as the primary point of contact for program-related queries and concerns.
• Stay ahead of industry trends, continually evaluate and recommend improvements to processes, tools, and technologies used in the execution of the program.

Skills:

• 8+ years of experience in program management, preferably in telecom or technology-focused industries.
• Proven track record of leading complex cross-functional teams, ideally in a prepaid product management or Salesforce-related environment.
• Strong experience in requirements gathering, gap analysis, solution design, and roadmap management.
• In-depth knowledge of the Salesforce community cloud Is a plus
• Strong technical acumen and understanding of data mapping, system integration, and functional capabilities.
• Excellent problem-solving and decision-making skills, with the ability to manage competing priorities and resolve conflicts.
• Demonstrated ability to lead and influence diverse teams, driving alignment across different business units, technical teams, and vendors.
• Strong communication skills, capable of simplifying complex technical issues for non-technical stakeholders.
• Strong strategic thinker with a hands-on, solutions-oriented approach.
• Comfortable navigating ambiguity and driving clarity.
• Ability to motivate and inspire teams to achieve high performance.
• Proven track record of delivering projects in complex and evolving environments.

About us:

Moodys NWC is a result-driven management consulting firm headquartered in the Seattle metropolitan area. We specialize in best-fit consulting based on client needs, with a focus on all aspects of digital product management. We have an active role that we are looking to assist our premier client with and are looking for an experienced consultant with the right set of values. For us, personality fit is paramount. We are looking for self-starters who are experienced but flexible in their approach and have a customer-focused outlook. Our consultants go above and beyond, focus on the end goal and do what it takes to deliver the desired results. If you are someone who fits the above job description, then please look at the specific opportunity & let us know why you are a good fit for Moodys NWC

Moodys NWC believes in a culture of diversity, acceptance, and belonging. We are committed to being an equal opportunity employer and hiring without discrimination including based on race, color, creed, national origin, sex, marital status, age, sexual orientation, gender identity, disability, medical status, or veteran status. Moodys NWC complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please submit a contact form here: .

Our compensation reflects the cost of labor across several US geographic markets. The salary for this position ranges from 120,000/year in our lowest geographic market up to 160,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Other forms of compensation are offered in the form of medical, vision, and dental benefits.