IT Helpdesk Technician

Boise, Idaho | Full-time, permanent | Architecture & Design

We are seeking an experienced IT Helpdesk Technician to join an award-winning architecture firm based in Boise, Idaho. In this role, you will be responsible for maintaining the organization’s effectiveness and efficiency by setting up, configuring and supporting internal and/or external networks, develop and maintain all systems, applications, security, and network configurations.

Role Responsibilities

• Troubleshoot network performance issues.
• Maintain positive, customer-service oriented employee relations; responding to the needs and questions of users concerning their access to resources on the network.
• Document network policies and procedures.
• Establish network users, user environment, directories, and security including remote/mobile access.
• Gather information from the employee and determine the issue by analysing the symptoms and figuring out the underlying problem.
• Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems.
• Perform hardware installation, maintenance, troubleshooting and repair as necessary.
• Perform software installations, upgrades and patches.
• Provide both informal/formal training to end-users.
• Configure and prepare new workstation hardware for deployment to end-users.
• Eager to learn new technologies and software to help improve the efficiency and effectiveness of the firm’s processes.

Person Specification

• Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Teams, Anti-Virus, VPN, Mobile Device Management, and Internet Browsers.
• A minimum of 2 years of experience working in a Service Desk environment or related field.
• Knowledge of multi-platform environments.
• Proficient with all Microsoft Office applications.