The Job Description:

Job Title: Project Manager

Location: Seattle, WA (Hybrid)

Duration: 9+ Months

Job Description:

For millions of customers worldwide, the client’s name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.

Typical Role in the Day:

• This position will own a program that will impact millions of customers globally.
• The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers.
• To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights.
• The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change.
• Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program.
• Successful candidates will have a history of diving deep, learn and be curious, and ownership.

1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.
2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.
3. Deep dive processes and programs to identify and action on root causes.
4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.
5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.

Required Skills:

• 3+ years of program or project management experience
• 2+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Skills:

• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• experience working with tech and non-tech teams.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Bachelor's degree

3 Must-Haves:

• Be able to look at/Pivot/ Liquidate Data to be able to determine what route to take and drive those improvements
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience working cross functionally with tech and non-tech teams