Job Title : Bar Manager

Reports to : Assistant General Manager, General Manager, Bar Director 

ABOUT KENT HOSPITALITY GROUP

Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand. 

• CANDIDATE REQUIREMENTS
• Minimum of 3-5 years of experience in a beverage focused role or floor management role within a high-volume, upscale dining environment.
• Must be able to lift & a carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending & standing)
• Must be knowledgeable of Industry critics & awards
• Must be knowledgeable of classic and modern cocktails
• Must be knowledgeable of liquors: how they are made, brands, regional specifics
• Must have full schedule availability
• Must be able to take constructive criticisms and work well in a team dynamic
• Proven leadership and management skills, with a hands-on approach to service.
• Excellent communication and interpersonal skills, with a focus on guest service and hospitality.
• Ability to thrive in a fast-paced, dynamic environment, maintaining composure and professionalism under pressure.
• Detail-oriented with a commitment to maintaining high standards of quality and service.

• JOB RESPONSIBILITIES
• Lead and manage beverage service on the floor, ensuring a seamless and elevated guest experience.
• Act as a point of contact for guests, staff and upper management regarding all things bar.
• Work closely with the front-of-house team to ensure consistent service standards and provide on-the-floor support during service.
• Address and resolve guest concerns promptly and professionally to maintain high levels of satisfaction.
• Oversee the full scope of service within the building of 70 Pine Street including Crown Shy, SAGA, and Overstory in both the interior and exterior spaces
• Delegate daily tasks to bar team
• Maintain weekly schedule for bar teams
• Coordinate with Bar Director and assist with project planning & staff management 
• Ensure quality of product & product sourcing
• Assisting with R&D for Crown Shy, SAGA, Overstory, PDR, and offsite projects
• Share and report any issues or possible solutions regarding the facilities of Crown Shy, SAGA, and Overstory
• Maintain an ‘open door policy’ with employees by reporting all complaints and issues involving staff or guests to HR
• Maintain connections with regular guest & foster relationships with new guests
• Cash handling
• Open/close restaurant
• Report all complaints and issues involving staff or guests to HR
• As a manager, it is also your responsibility to be knowledgeable of, and willing to perform, the job responsibilities of the Bartender & Lead Bartender positions

• LEADERSHIP RESPONSIBILITIES
• Implement company policies and protocols & maintain standards
• Problem solve and address any issues in a timely manner 
• Ensure company policies and procedures are followed   
• Nurture positive working relationships with staff 
• Lead by & set a good example for staff
• Self Manage timelines to achieve goals & daily tasks 

• STAFFING RESPONSIBILITIES 
• Participate in the recruitment & interview process for potential new hires in coordination with General Manager, Bar Director, and HR
• Oversee employee candidate trails and relay information to General Manager, Bar Director for hiring decisions
• Engage in the promotional decision-making processes in coordination with General Manager, Bar Director and HR 
• Issue disciplinary action when necessary
• Engage in the decision-making process for terminations in coordination with General Manager, Bar Director and HR 
• Create annual staff reviews and ‘1 on 1’s for hourly Overstory staff and submit to Bar Director for review
• Issue annual reviews in coordination with Bar Director
• Manage annual review & ‘1 on 1’ schedules in coordination with Bar Director & HR
• Maintain accuracy of bar job descriptions in coordination with Bar Director & HR
• Oversee New Hire training & facilitate 3-month check in coordination with HR

• ADMINISTRATIVE RESPONSIBILITIES 
• Scheduling
• Assisting with Inventory Management
• Participate in the maintenance of training materials for staff
• Attend & support extracurricular educational programs like OBM & Leadership training
• Coordinate Staff training opportunities