*Description*
Ideally this person will come from another MSP , or a small to mid-size environment/team. This is not a traditional level 1 helpdesk/password reset role. They will also assist with imaging and deployments when needed. Customer service mentality and professionalism is important.
*80% Windows, 20% Mac Support
-can deploy a Mac, troubleshoot it
-they use a product called Mosyle, similar to Jamf
-experience with Apple Business Manager to deploy more than 2 or 3 Macs, not just 1 Mac or iPhone
-if excellent in everything else they could flex on this and train in Mac support
*Skills*
microsoft, Technical support, Help desk support, Troubleshooting, Office 365, Hardware, software troubleshooting, windows, server administrator, server support, network administration, Active directory, Mac
*Top Skills Details*
microsoft,Technical support,Help desk support,Troubleshooting,Office 365,Hardware,software troubleshooting, mac
*Additional Skills & Qualifications*
This role is part of a cross-functional team while handling multiple tasks concurrently.
* Provide remote & in-person technical support, incident, &^ problem management to end-sures on technology issues regarding computer operations, software support, setups and error messages.
* In-person support includes 5-6 hours on Sundays (with flexibility to be off a weekday)
* Troubleshoot & support software applications & business processes
* Troubleshoot & repair new or existing hardware
* Analyzes & tests new hardware / software configurations
* Provide technical support for local & remote laptop users including rebuild, reimage, remote support, & VPN support
* Assist the technical lead with projects from implementation through testing & production
* Accurately update applications, websites, & content management systems
* Accurately update & maintain electronic records with current data.
A local Managed Services Provider is looking to add an IT Service Desk/Support Specialist to their team. This person will sit onsite at a customer site in Vandalia, OH 2 days/week (Sunday 8a-1p and Monday 8-4:30p) and 3 days onsite in Springboro at their corporate office. Due to them working Sunday, they will get Tuesday, Wednesday, or Thursday off during the week (their choice of day).
On Sundays: They will be onsite providing IT support at Christian Life Center responsible for troubleshooting any hardware or software issues that may arise, as well as help set up equipment or new users.
The other 3 days, they will be onsite at the main office working with the team supporting other customers remotely. The ideal candidate has a minimum 2 years of IT Support (phone and in-person) supporting hardware and software, including Windows systems. They should have prior O365 administration (not just support) experience and knowledge/familiarity with troubleshooting networks and wireless issues.
*Pay and Benefits*
The pay range for this position is $23.00 - $28.00
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Springboro,OH.
*Application Deadline*
This position will be accepting applications until Dec 17, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.