Eaton’s division is currently seeking a Technical Support Engineer. This is a hybrid role based in Arden, NC location. If residing outside of a 50 miles radius of Arden, NC relocation assistance will be provided.nnThe expected annual salary range for this role is $65250.0 - $95700.0 a year.nnPlease note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.nnWhat you’ll do:nnThis position provides technical support for the assigned technical support team. The Industrial Control and Circuit Protection Components team supports products including motor starters and contactors, soft starters, control relays, motor overload protection products, pilot devices and molded case circuit breakers. A second team provides technical support for Residential Products including loadcenters, circuit breakers, group metering and Commercial and Industrial Power Distribution Components including dry type transformers and switching devices (safety switches, rotary switches). Technical support includes assisting customers with product selection, troubleshooting, and application assistance received via phone, email and chat.nnIn this function you will:nnProvide technical support via phone, chat and emailnnEffectively communicate product value proposition and product line strategiesnnHelp the team meet or exceed team metricsnnLeverage information to provide professional customer supportnnAbility to perform assigned duties in a team environmentnnWork on projects to enhance team performance and customer satisfactionnnWork rotational hours 8:00am – 5:00pm ET and 9:00am – 6:00pm ETnnQualifications:nnBasic Qualifications:nnBachelor’s degree from an accredited institutionnnSponsorship is not available. Candidates must be legally authorized to work in the U.S. on an ongoing basis without requiring sponsorship.nnPreferred Qualifications:nnBachelor’s degree in a technical field.nnHands on electrical wiring experiencennSkills:nnPosition Criteria:nnTechnical knowledgennLeadership competenciesnnAccountablennPassionatennEfficientnnEthicalnnLearnernnTransparentnnThinks and acts strategicallynnGets ResultsnnBuild Organizational CapabilitiesnnCommunication skillsnnSelf-management skillsnnWe are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.nnEaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.nnYou do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.nnTo request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.nnWe know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.