About the RolennSolving a problem is your specialty. Acquiring and retaining the required knowledge to troubleshoot an issue is your talent. Sound familiar?nnIf you’re an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you. Canon Solutions America, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support—in accordance with Services and Parts Standards— to our valued customers with extensive product knowledge and technical expertise of Canon-supported products.nnYour ImpactnnWe’re actively seeking an expert to:nnDiagnose mechanical, software, network, and system failures, using established procedures.nnService and repair designated equipment to Canon standards and specifications.nnPrepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping.nnHelp meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.nnDiligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned, while also providing direction to less senior engineers.nnProvide solutions of escalated technical and/or customer service-related problem areas for any territory requested.nnMaintain complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include workflow analysis, customer relations, and, ultimately, customer satisfaction and retention.nnAbout You: The Skills & Expertise You BringnnPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.nnWe’re looking for a dedicated individual with:nnTypically requires general education and/or vocational training plus 4 to 6 years of related experience.nnAn Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience preferred.nnDirect experience working as a field technician.nnThe capacity to meet or exceed minimum performance standards for productive technical quality and customer satisfaction for assigned territory.nnThe ability to travel (valid driver's license and acceptable driving record necessary).nnRequired to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.nnMust be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).nnCompany OverviewnnAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.nnCanon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ( )nnWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.nnAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.nnIf you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers ( .nn#CSAnnPosting Tagsnn#LI-RH1 #PM20nnLocation US-TX-San AntonionnCompany Canon Solutions America, Inc.nnRequisition ID 32440 Category Field Service Position Type Full-TimennCanon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.nnCanon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at