About the RolennIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.nnYour ImpactnnIn this position, you’ll be accountable for:nnReporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.nnMeeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.nnProperly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.nnShowcasing strong customer communication and satisfaction skills.nnMaintaining the performance of assigned machines.nnFacilitating performance at a level which helps to achieve the branch/district’s overall metric targets.nnAbout You: The Skills & Expertise You BringnnPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.nnDo you meet these requirements?nnHold a High School diploma or equivalent experience required.nnPossess a basic understanding of internet environments and the ability to successfully complete the PDIF (Printing and Digital Imaging Foundations) new-hire class.nnAbility to travel (valid driver's license and acceptable driving record necessary).nnCapable of functioning in a 24/7 environment, while performing shift work and on-call rotations.nnRequired to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.nnMust be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).nnCompany OverviewnnAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.nnCanon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at ( )nnWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.nnAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.nnIf you are not reviewing this job posting on our Careers’ sitecsa.canon.com/careers ( , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us atcsa.canon.com/careers ( .nn#CSAnnPosting Tagsnn#LI-EF1 #PM20nnLocation US-FL-OrlandonnCompany Canon Solutions America, Inc.nnRequisition ID 32310 Category Field Service Position Type Full-TimennCanon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.nnCanon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at