Title: IT Technical Support Specialist – (Subcontract at a Core BTS Client)

Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with Core BTS.

Position Overview

The IT Technical Support Specialist will play a pivotal role in providing advanced technical support to end users. This position requires deep technical expertise, exceptional problem-solving skills, and the ability to ensure the smooth operation of IT systems within the organization.

Key Responsibilities

• Provide advanced support for hardware, software, and networking issues, resolving complex problems escalated from Level 1 support.
• Perform advanced diagnostics and repairs on desktops, laptops, printers, and other peripheral devices.
• Troubleshoot operating systems and business applications, including diagnostic testing and repairs.
• Update, configure, and maintain core systems used by Deskside Support team.
• Test new equipment to ensure compatibility with systems used at client.
• Complete project work and handle equipment refreshes.
• Assist with monitoring of incidents and tasks within Ivanti
• Lead the installation, configuration, and maintenance of operating systems and enterprise applications.
• Assist with the setup, installation, and user training for new hardware and software.
• Ensure proper documentation and asset management.
• Provide timely updates on issue resolution and manage user expectations through effective communication.
• Participate in system upgrades, migrations, new equipment models, and other IT initiatives.
• Document solutions, procedures, and knowledge base articles to enhance team efficiency and support user self-service.
• Provide training to support staff to enhance overall team capabilities.
• Stay updated on the latest technology trends and best practices to recommend improvements and optimizations to existing systems and processes.
• Travel to client sites as needed to provide support.
• Other duties outlined by information and Technology Management.

Qualifications

• Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of experience in a technical support role, preferably at a Level 2 or 3 capacity.
• In-depth knowledge of Windows operating systems and troubleshooting techniques.
• Proficiency in troubleshooting Windows operating systems and common productivity applications.
• Strong understanding of networking concepts, including TCP/IP, DNS, and VPN connectivity.
• Excellent analytical and problem-solving skills with a proactive, customer-oriented attitude.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.