Job Description: IT Support Specialist

Location : Onsite in Newark, CA

Schedule : 5 days a week, 8 AM - 5 PM

Start Date : ASAP

Rate: $24-27/hour

Duration : 4-6 month long contract

Role and Responsibilities:

• Maintain an up-to-date inventory list of all laptops, including purchase dates, warranty status, and current user assignments.
• Validate the status of devices with end users three months before they reach their designated refresh period.
• Coordinate with end users to schedule convenient times for device swaps.
• Back up user data and preferences to ensure a seamless transition to new devices.
• Deploy new laptops with necessary software and security configurations.
• Assist users with the setup and transfer of their data to new devices.
• Address any issues reported by users and prioritize cases based on severity and laptop age.
• Perform emergency swaps in urgent cases to minimize downtime.

Qualifications:

• A minimum of 3 years of experience in IT support or a related field.
• Strong customer service skills and the ability to communicate effectively with technical and non-technical staff.
• Experience with desktop OS, application, and network troubleshooting.
• Exceptional organizational skills and the ability to balance multiple projects simultaneously while meeting deadlines.
• Hands-on experience with HelpDesk systems.

This role is ideal for someone looking to leverage their IT support skills in a dynamic environment while contributing to a team-focused atmosphere. If you’re ready to make an impact, we encourage you to apply!