Systems Administrator (On-Site Role)

Job Overview

As a Systems Administrator, you will provide day-to-day technical support to resolve end-user issues and ensure smooth IT operations. Reporting to the Director of Information Technology, you’ll address technical challenges via phone, email, remote tools, and in-person assistance.

Key Responsibilities

• Help Desk Support : Resolve escalated tickets by identifying needs and implementing best practices.
• System Deployment : Install, configure, and deploy PCs, servers, operating systems, and applications, including updates (may require occasional nights/weekends).
• Server Maintenance : Troubleshoot, repair, and maintain servers and enterprise applications.
• Active Directory : Manage user and computer accounts.
• Web Filter Management : Troubleshoot and resolve blocked websites.
• Server Management : Deploy, configure, and maintain servers in both virtualized and traditional environments.
• Network Monitoring : Diagnose and resolve software and networking issues, automating routine tasks where possible.
• Device Management : Manage mobile devices using Intune, develop system images, and package applications.
• Hardware Upgrades : Install and test components such as memory and disks in a test environment before production.
• Security & Authentication : Maintain directory services, manage MFA authentication, and enforce security best practices.
• Documentation : Create technical documentation, training materials, and standards.
• Technical Evaluation : Assess systems, recommend improvements, and assist with hardware/software purchases.
• General IT Support : Provide additional technical and networking assistance as needed.

Skills and Requirements

• Strong knowledge of Office 365, Azure, Teams, and SharePoint (user account management, troubleshooting, and maintenance).
• Familiarity with Active Directory, group policies, and networking protocols.
• Experience with image deployment, application delivery, and device management.
• Ability to plan, organize, and execute tasks independently.
• Strong communication skills, both verbal and written.
• Ability to stay updated on technology changes and adapt to new systems.

Education and Experience

• 3-5 years of hands-on experience in IT or related fields.
• College-level coursework in computer science, information systems, or related fields.

Preferred Certifications

• Microsoft Certification.
• Cisco Certification.
• Experience in the manufacturing industry is a plus.

Physical Requirements

• Ability to lift, carry, push, or pull up to 50 pounds.
• Comfortable bending, kneeling, or crouching as needed.
• Reaching overhead to install or maintain servers.

Work Environment

• Primarily office-based with occasional indoor/outdoor tasks.
• Moderate noise levels.