Job Title: Physical Security Systems Analyst

Reports To: Lead Cybersecurity Analyst

Location: Columbus, OH

Employment Type: Contract to Hire

Job Overview:

We are seeking a motivated and adaptable Physical Security Systems Analyst to join our team, supporting the maintenance, implementation, and modernization of company physical security systems. This role involves hands-on work with security equipment, troubleshooting, implementing end-of-life replacement strategies, supporting service calls, and acting as a key support to the Lead Analyst. The ideal candidate is proactive, detail-oriented, and capable of taking ownership of various tasks related to physical security technology, standards, and upgrades.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Cybersecurity, or a related field, or equivalent work experience.

• 2-4 years of experience in physical security systems, access control, surveillance, or a similar field.

• Experience with physical security technologies such as access control systems, surveillance systems, and alarm systems (e.g., CCure 9000, Avigilon).

• Ability to troubleshoot technical issues and provide efficient solutions.

• Strong organizational and documentation skills.

• Effective communication skills and the ability to work in a team environment.

Preferred Skills:

• Knowledge of Avigilon, Software House, or similar security systems.

• Experience working with service integrators such as PSI and SDI.

• Familiarity with updating and implementing security standards.

• Ability to work independently and proactively in a fast-paced environment.

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Key Responsibilities:

1. End-of-Life Equipment Implementation:

o Assist in the replacement and implementation of end-of-life security equipment, including cameras, access control systems, and alarm systems.

2. Service and Maintenance Support:

o Respond to service calls and support the maintenance and troubleshooting of physical security systems to minimize downtime.

o Address and resolve system issues, ensuring security systems are consistently operational.

3. Backup for Lead Analyst:

o Serve as a backup to the Lead Analyst, stepping in to handle critical responsibilities, ensuring continuity of projects and system oversight during times of absence.

4. Updating Security Standards:

o Assist in updating and maintaining security system standards and associated documentation, ensuring they align with best practices and the latest technology advancements.

5. Technology Development and Testing:

o Assist in evaluating, developing, and testing new technologies and innovations in physical security.

o Participate in proof-of-concept testing and help identify the suitability of new solutions for deployment across organization.

6. Site Implementation Assistance:

o Provide on-site support for the implementation of new technologies and equipment upgrades across various organization locations, ensuring successful deployment.

7. System Audits and Labeling:

o Participate in physical and software-based equipment audits, ensuring all equipment is appropriately labeled and performing battery replacements where necessary.

8. Documentation and Reporting:

o Maintain accurate and up-to-date records for installations, upgrades, audits, and service activities.

o Contribute to reports on project status, equipment health, and other metrics as required.

9. Collaborative Engagement:

o Work collaboratively with Facilities, Security, IT teams, and integrators (such as PSI and SDI) to support project execution and alignment with timelines.

10. Support for Security Operations Center:

o Ensure reliable alarm data and provide assistance in fine-tuning system configurations, thereby improving the responsiveness of the Security Operations Center and reducing unnecessary notifications.

11. Emergency Support:

o Provide continual support during outages, patches, and system changes, ensuring physical security systems remain operational and accessible.

12. Equipment Refresh Planning:

o Contribute to the annual equipment refresh cycle, prioritizing and assisting in the replacement of outdated equipment to maintain optimal system functionality.

13. Vendor and Manufacturer Liaison:

o Coordinate with vendors and manufacturers for equipment support, warranty claims, training, and troubleshooting.

14. Continuous Improvement:

o Create and refine quick reference guides, training materials, and documentation for internal teams to improve efficiency and enable self-resolution of common issues.

15. Site Security Coverage:

o Participate in site walks, security audits, and on-site evaluations to ensure adequate security coverage. Provide recommendations for improvements and assist with best practice implementation.