Unleash Your Potential: Find Your Dream Career Now!

The Tendit Difference

Tendit Group is a private equity-backed collective of best-in-class providers that, when combined, provide a full suite of external facilities services that improve curb appeal and keep properties fully operational. Our brands are the best at what they do in every city we operate in, leveraging years of experience and regional knowledge while representing the commitment to exceptional service that Tendit is known for. We have a unique approach in the marketplace, providing a complete package of services to building owners - a one-stop shop in a fragmented market. We are growing rapidly and have many opportunities for people who want to work hard and develop their careers with us. If this sounds like a place you'd like to be, we'd like to meet you!

Are you ready to join a team passionate about revolutionizing facility services? We're looking for individuals who are up for the challenge, want to make a difference, and are ready to take their careers to the next level. If this sounds like you, we can't wait to meet you!

About the Role

The Field Service Manager will lead and oversee field service operations, ensuring the highest quality of service delivery to clients. The ideal candidate will have a proven track record in field service management, excellent leadership skills, and a customer-centric mindset.

What You Will Do:

• Design and Implement FSM solutions tailored with Net Suite and oversee the implementation from start to finish.
• Post implementation support.
• Process Optimization: Continuously improve service processes and workflows to enhance productivity and customer satisfaction.
• Customer Relations: Serve as the primary contact for escalated customer issues, resolving problems promptly and professionally.
• Performance Monitoring: Track key performance indicators (KPIs) and ensure service standards are consistently met or exceeded.
• Training and Development: Identify skill gaps and provide necessary training to maintain a high-performing team.
• Inventory Management: Oversee parts and tools inventory, ensuring availability for service needs and controlling costs.
• Reporting: Prepare and deliver reports on team performance, customer feedback, and service outcomes to senior management.
• Safety Compliance: Ensure all technicians adhere to safety guidelines and company policies.

What You Will Need:

• Education: Bachelor's degree in Business, Engineering, or related field (or equivalent experience).
• Experience: Minimum of 3-5 years of experience in field service management or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Proficiency in scheduling tools, CRM software, and field service management platforms.
• Ability to analyze data and improve operational processes.

We've got you covered.

At Tendit, we recognize the dedication our employees bring every day. We offer a comprehensive benefits package to support your health, finances, and well-being.

• Medical, dental, and vision plans
• 401K Retirement Savings Plan with a match
• Paid Time Off (PTO)
• Paid Holidays
• Paid Weekly
• Career progression in a rapidly growing company!

Compensation for this position is $95,000 - $110,000 annually, depending on experience,

Tendit Group is an equal opportunity employer. We work to build a culture that attracts a mix of talented, committed, and vibrant team members who bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply!