Company Overview

ServiceCore is a rapidly-growing field-service Software as a Service platform for the portable sanitation and dumpster industries, being named the #80th fastest growing software company in America by Inc. 5,000. The customers we serve have been severely underserved by prior software providers, making us the leading player in a huge industry with very little competition. Our software helps our incredibly hard-working business owners get more done and stress less. How? By supercharging their businesses with software that cuts wasted time, manages jobs, optimizes routes, tracks inventory, and automates billing. We are proud to offer a one-stop solution that allows our hard-working customers to be more productive and successful!

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously.

Role Overview

We are seeking an HR Generalist with 2+ years of experience in a generalist or recruiting role to support our growing team. Reporting to the Director of People Operations, this role will partner with various departments and help manage a range of HR functions, including recruitment, onboarding, employee relations, benefits administration, and compliance. The ideal candidate is proactive, approachable, and capable of managing multiple HR responsibilities in a fast-paced environment. If you're early in your HR career, and are looking for an opportunity to choose your own adventure for development, we want to hear from you!

What You'll be Doing:

• Identify and implement ways to make all aspects of the employee lifecycle an engaging and productive experience, from onboarding to offboarding and everything in between.
• Oversee ServiceCore's recruiting efforts, including full life cycle recruiting, candidate experience, ATS management and compliance, and employer brand initiatives.
• Manage relationships with external vendors and service providers, ensuring adherence to SLAs and contractual agreements.
• Serve as point of contact for all HR-related inquiries with sensitivity, care, and discretion to the urgency and relevance of requests, set appropriate expectations on response time, and respond to employees with exceptional customer service.
• Propose, lead and coordinate activities relating to employee benefits and leave of absence administration, including enrollments, changes, and terminations; serve as liaison with benefit providers.
• Manage and resolve complex people relations issues that ensure all parties feel supported while adhering to ServiceCore best practices and maintaining compliance from a legal/employment perspective.
• Maintain HR information systems records including new hires, transfers, promotions, terminations; audit systems for accuracy and compile reports and data as needed
• Provide exceptional support and guidance in areas such as performance management, employee relations, compensation, career development and leadership development, and drive the appropriate, compliant solutions in these areas.
• Coordinate with Payroll on compensation-related changes and issues, and provide support when necessary.
• Explore, recommend, and implement new approaches, policies and procedures to make continual improvements in efficiency and effectiveness of ServiceCore's HR & internal operations.
• Maintain compliance with federal, state and local regulations concerning employment.

• Support HR projects such as policy development, training, implementations, and performance management.
• Contribute to improving HR processes and enhancing HR systems for increased efficiency.

What You'll Need to be Successful:

• 2-5 years of experience in a recruiting or HR role at a growth stage SaaS company
• Demonstrated ability to work professionally and discreetly with confidential information
• Excellent time management, and interpersonal skills
• You are passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, and maximize your time, you're on it.
• Impeccable written and verbal communication skills and the ability and ease to interact with every level of employee to quickly build trust
• Strong team player but also a self-starter who can work autonomously.
• Strong leadership skills to be able relate to, influence and coach employees at all levels in the organization
• Comfortable with ambiguity, rapidly changing environments, and occasionally building from scratch
• Experience working with a suite of software tools - HR and ATS (i.e. BambooHR), GSuite expert, and internal communication tools (i.e. Slack)
• Able to engage with empathy toward employees and serve as their trusted resource
• Detail-oriented, taking pride in the quality and accuracy of your work.
• Comfortable with change, experimenting, and trying new ideas.

Salary & Benefits:

• $100,00-$120,000 based on prior experience
• 12 Company Holidays in addition to unlimited PTO
• Healthcare, dental and vision insurance
• 401K match
• New computer, top tier hardware
• A well-stocked kitchen in the Denver office

In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.