ABOUT APPLY DIGITAL

Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to the business and to their customers. Our 650+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group. Visit applydigital.com to learn how we can unlock your company's potential.

If you'd like to learn more about Apply Digital's culture click HERE.

LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Greater New York City area of the United States, or in the Greater Toronto area of Canada, working in hours that align to ET (Eastern Timezone).

THE ROLE:

Apply Digital is seeking a Vice President of Client Services to spearhead our mission in delivering exceptional digital solutions and fostering strategic partnerships with key clients, driving both digital transformation and business growth. This role is ideal for a candidate who not only has a profound passion for digital innovation but also possesses the experience and insight to foster meaningful, long-term relationships with high-level stakeholders. The ideal candidate will lead with a vision that aligns with our core values of innovation, collaboration, and client-centricity, ensuring our team delivers cutting-edge solutions that exceed client expectations.

Client Engagement & Growth Strategy:

• Lead and oversee all Client Partners and Client Directors, aligning team efforts with the company's strategic goals and client satisfaction metrics.
• Take accountability for expansion revenue by identifying and capitalizing on opportunities to grow the client base and increase market share.
• Set ambitious growth targets and devise strategies to meet them through effective leadership and account management.
• Develop and execute actionable client account plans focused on driving organic growth and supporting regional expansion objectives.
• Establish the company as a strategic partner and trusted advisor to senior clients, guiding them through their digital transformation journeys.

Operational Excellence & Team Leadership:

• Foster strong, collaborative relationships both within the team and across client accounts, ensuring seamless communication and project execution.
• Cultivate a culture of excellence within the Client Services team, promoting continuous learning, and professional development to enhance service delivery and client satisfaction.
• Lead, mentor, and develop a multidisciplinary team, fostering an environment of creativity, collaboration, and technical excellence.
• Implement robust KPIs and performance metrics to measure the success of client services initiatives, ensuring alignment with business objectives and client needs.

Innovation & Technology Integration:

• Lead the adoption of innovative digital solutions and practices in client strategies, positioning the company as a leader in digital transformation and guiding both clients and internal teams to harness these advancements for transformative outcomes.
• Foster a culture of innovation within client services by continuously identifying and integrating industry trends and technologies into our solutions, ensuring they not only meet but surpass client needs.
• Develop and refine our approach to client service delivery, ensuring it supports enduring relationships and delivers consistent client success and satisfaction.
• Initiate and drive strategic partnerships and collaborations that enhance our service offerings and deliver added value to our clients.

Business Development & Strategic Partnerships:

• Work closely with the VP, Business Development - North America to identify and pursue new business opportunities, contributing to the company's overall growth strategy.
• Build and foster strategic partnerships with industry leaders, technology vendors, and academic institutions to stay ahead of technological advancements.
• Collaborate closely with sales, client services, and client delivery teams to support business development efforts and ensure solutions align with client and market demands.

Requirements:

• A minimum of 15 years of experience in client services roles within a digital agency, strategic consultancy, or digital product studio, including at least 5 years in a leadership position.
• Demonstrated ability to build strategic relationships, earning the trust of both C-level executives and operational contacts through attentive listening and innovative problem-solving.
• A track record of managing multi-million dollar accounts, balancing multiple stakeholders and priorities with finesse.
• Experience in the Sports and Entertainment industry is considered a valuable asset.
• Proven success in account growth, marked by high client and team satisfaction rates.
• An entrepreneurial spirit, complemented by a collaborative mindset and excellent negotiation skills.
• An empathetic, inclusive leader who values diversity of thought and seeks to build consensus.
• A natural storyteller with the ability to take clients on a journey.

LIFE AT APPLY DIGITAL

When you feel safe and healthy, you can bring your best self - and ideas - to the team. In addition to a remote office set-up budget, annual celebrations, and parental leave top-ups, here are a few benefits we offer to support your well-being:

Great projects: Broaden your skills on a range of engaging projects with global brands and important work for causes we care about.

An inclusive environment: We're truly committed to building a culture where diversity is celebrated and everyone feels welcome. So come as you are.

Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.

Generous vacation policy: Work-life balance is key to our team's success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That's why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [redacted].