Position Summary

The Director of Operations will be responsible for overseeing and driving the operational performance, efficiency, and growth across the North American and Canadian regions. This leadership role requires a strategic thinker with a strong background in managing complex operational teams, optimizing processes, and ensuring that regional objectives are met. The Director will work closely with senior leadership, cross-functional teams, and key stakeholders to drive operational excellence, manage budgets, streamline processes, and maintain high levels of customer satisfaction across both regions.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Develop and implement operational strategies to achieve business objectives, drive growth, and ensure the operational success of North America and Canada.
• Oversee day-to-day operations across multiple facilities and regions, ensuring efficient use of resources, consistent quality standards, and continuous process improvement.
• Lead, mentor, and manage operational teams, including regional managers and department heads. Provide coaching, performance evaluations, and guidance for career development.
• Develop and manage operational budgets for North America and Canada. Ensure cost-effective operations by identifying and executing cost-saving initiatives without compromising quality.
• Continuously evaluate and optimize operational processes to improve efficiency, reduce costs, and enhance productivity across regions.
• Partner with executive leadership to define operational goals and ensure alignment with overall corporate objectives. Provide regular updates and reports on operational performance.
• Ensure adherence to all local, regional, and international regulations, as well as internal policies and procedures. Manage risk mitigation strategies, including safety and legal compliance.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field (Master's degree preferred).
• Minimum of 10 years of progressive leadership experience in operations management, with at least 5 years in a senior leadership role overseeing North American and Canadian operations.
• Strong financial acumen with experience managing large budgets and cost-saving initiatives.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• In-depth knowledge of operational best practices, lean methodologies, and continuous improvement processes.
• Expertise in regulatory compliance and risk management within North American and Canadian markets.
• Ability to travel domestically within North America and Canada as required.
• Expertise in working with international teams and managing multi-regional operations.
• Advanced proficiency in operational software and systems, such as ERP or CRM tools.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.