Overview

Our Regional Operations Manager will partner closely with our executive leadership team to monitor and recommend improvements within the operations department. They will use KPIs and metrics to streamline processes including operational onboarding and training. They will create sustainable, scalable consistencies and overall improvements, eliminating duplicitous processes and activities, to reduce time to service and ultimately, increase our quality of customer service.

Responsibilities

• Serve as the primary contact for service, inventory, and product knowledge.
• Prioritize exceptional service and ensure our customers' needs are always at the forefront of everything we do.
• Customer-facing and internal-facing field experience required, supporting and evaluating technicians as needed
• Create reports for operational improvements and analyze and present analytics and KPIs
• Develop training and workflow documentation.
• Manage project progress and scheduling for the Service Team in Northern Illinois.
• Collaborating with the other Regional Managers to ensure consistent standards across the state and appropriate scheduling coverage
• Create payroll budgets and forecast hiring needs.
• Prioritize warehouse activities and track inventory.
• Build relationships with manufacturers and dealers.
• Evaluate employee performance and foster team development.
• Ensure compliance with industry standards.
• Stay updated on industry trends and innovations.
• Assist with budgeting and evaluate ROI on investments.
• Fleet management and strategic oversight of vehicle operations to optimize efficiency, reduce costs, and ensure safety and compliance.
• Collaborating with the marketing team to implement and support rewards tablets and MDM software.

Qualifications, Skills, Competencies and Education Desired

• 5 to 7 years of experience leading operations with a responsibility of managing performance of multiple locations
• Bachelor's degree or equivalent work experience in a similar service or operations role required.
• Strong communication skills, both written and verbal
• Excellent organizational skills and a strategic mindset
• Proficient in Microsoft Office including Excel for reporting and analytics
• General knowledge of CRM (customer relationship management) tools
• Proven leadership ability with experience in creating and streamlining successful operational teams and processes
• Ability to motivate the operations team to accomplish goals and quotas
• Agility in navigating changing priorities
• Understanding of Terminal Operations (Rules and Regulations) within the Gaming Sector preferred

We Run on EOS

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.

Our Core Values

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.