SUMMARY:

The Sr. Techops Engineer will oversee all production and pre-production code deployment activities for multiple product lines and will be the main point of contact for supporting the production environments and CI/CD pipeline. This person will partner with Engineering and Infrastructure teams to advocate for observability, stability, and security best practices throughout the entire product lifecycle. This role is a hands-on contributor, role model, and champion for best practices.

JOB DUTIES & RESPONSIBILITIES:
• Diagnose and resolve software application issues and challenges. Monitor the system for potential issues and address them proactively before they become major problems.
• Participate in 24/7 on-call rotation, respond to alerts in a timely fashion, escalate issues as needed. Provide off-hours support as needed.
• Oversee and coordinate code deployment activities across several product lines - both internal and customer-facing.
• Coordinate incident response and support for production environments.
• Own and administer CICD infrastructure and tools (Jenkins servers, code repositories, artifact storage, SonarQube, CodeQL).
• Be a point of contact for several engineering teams; identify impediments and build cross-functional collaboration to resolve them.
• Support Engineering Teams in troubleshooting software builds and environmental issues.
• Identify and implement environment configuration changes and optimizations.
• Manage work intake for the DevOps team; clarify and prioritize tasks.
• Mentor the team.
• Lead by example: perform hands-on tasks as needed (code deployments, troubleshooting, configuration changes).

WORK EXPERIENCE AND EDUCATION REQUIREMENTS:
• Bachelor's of Science in a relevant field such as Computer Science, Statistics, Mathematics, Engineering, Master's degree preferred.
• 8+ years of experience in supporting production systems and deployments.
• Strong knowledge of Kubernetes, Azure Kubernetes, RabbitMQ, Kafka, Rancher, Github, Jenkins, Ansible, Linux and Windows
• Experience with microservices and distributed application architecture (Kubernetes)
• Proficiency in Shell/Powershell Scripting.
• Excellent communication skills, with the ability to explain complex concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Strong experience with agile development methodologies and version control tools such as Git.

Preferred Qualifications:
• Experience working with Trino.
• Knowledge of cloud computing platforms such as AWS, GCP, or Azure.
• Familiar with Nagios, Grafana, Cabana

EEO INFORMATION AND WORKING CONDITIONS

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the job. PRGX will make all employment decisions without regard to race, color, national origin, citizenship status, sex, pregnancy, religion, age (age 40 and over), disability, service in the uniformed services, genetic information, or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities. The employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.
Skills & Requirements Qualifications