Job Description

The Business Systems Administrator will play a critical role in supporting and optimizing Blackwood's core internal systems, primarily Salesforce, but also to include: AccountingSeed, ADP, and Avalara. This individual will be responsible for ensuring the reliability, efficiency, and accuracy of these systems, working closely with internal teams and external consultants to manage day-to-day operations, troubleshoot issues, and implement enhancements.

Key Responsibilities:

Salesforce Administration

• Day-to-Day Management:
  • Oversee the User Action Request (Error/Fix) Global Action queue, handling user queries on reports, dashboards, and access.
  • Address ad hoc requests from senior leadership, including troubleshooting issues with triggers, orders, etc.
• System Understanding:
  • Develop a deep understanding of Blackwood's organizational roles, hierarchies, and custom objects within Salesforce.
  • Familiarize with existing dashboards and their business logic to effectively conduct quality assurance (QA/QC).
• Collaboration with External Consultants:
  • Serve as the primary liaison with third-party consultants, translating business requirements into technical specifications.
  • Coordinate project requirements, dependencies, objectives, and timelines, ensuring clear communication and alignment before proceeding.
  • Manage pre-release, QA, and testing in the User Acceptance Test (UAT) environment.
  • Document all enhancements, changes, and releases in formal Release Notes.
• Annual System Updates:
  • Update systems to support annual planning and performance activities, including:
    • Sales quotas and commission plans
    • Annual sales goals (RSM/OEM)
    • Account updates and personnel changes
    • Dashboard updates to support reporting needs for Quarterly Business Reviews (QBR)

Administration of Other Business Systems

• Oversee and manage additional business systems, including:
  • Accounting Seed (Accounting/ERP System)
  • ADP (Human Resources Information System)
  • Avalara (Tax Compliance System)
  • SAP Concur (Travel & Expense)

Basic Qualifications

• US Citizenship and willingness to undergo a background check
• Bachelor's degree or equivalent experience
• Strong ethical integrity and a positive
• Ability and desire to learn new commercial off-the-shelf (COTS) technologies
• Excellent presentation and written communication skills
• Strong time management skills
• Motivation, enthusiasm, and a sense of fun in a fast-paced environment

Additional Qualifications

• Salesforce certification(s)
• Experience with SAP Concur or similar T&E SaaS tools, ERP/Accounting SaaS systems, ADP, or other HRIS SaaS tools