POSITION DESCRIPTION

POSITION TITLE: Sales Operations Manager

REPORTS TO: Chief Operations Officer

LOCATION:

Who we are
OnMed is on a mission to significantly improve access to quality, affordable, and equitable care, especially in a world where both traditional and telemedicine channels of care are proving inadequate. OnMed's patented CareStation is a virtual walk-in clinic where patients can get a personalized care experience in real time. Bottom line . . . we are a groundbreaking healthcare company with a singular goal - to make quality healthcare available to anyone, anywhere.

Who you are

You are a highly motivated and organized operations leader with a solid foundation in sales and a keen interest in process improvement, data analysis and operational hygiene. You have demonstrated a strong ability to learn quickly and adapt to new challenges. You are eager to collaborate with internal teams to identify analysis and improvement opportunities, and then you execute them flawlessly. You thrive in dynamic environments and are ready to take on this stretch assignment with enthusiasm, knowing that your proactive approach and dedication will be key to your success.

What you will be doing

• Build and manage an RFP response database in partnership with internal stakeholders.
• Regularly assess and optimize the use of our CRM tool, Monday, to ensure it meet the needs of the sales organization.
• Ensure proper data/structural hygiene practices are in place and weekly updates are maintained within the CRM tool.
• Create and distribute pipeline reports - overall and GM levels. Slice and dice the data in these reports to create views that best drive execution from a sales standpoint.
• Establish and monitor key performance indicators (KPIs) to track sales performance and identify areas for improvement.
• Partner with CCO to develop a canned market analysis package, that would then be built and deployed per target market/vertical.
• Use readily available tools like US News's Healthiest Communities to create market-specific information packages for Sales.
• Partner with IT to create and distribute quarterly client reports to Customer Success team for sharing with clients.
• Collaborate with the marketing team to drive lead-generation activities and support sales marketing.
• Continuous development/improvement activities to take Sales Operations role to next level.
• Perform such other duties as may be assigned by the Chief Operating Officer at her discretion from time to time.

Knowledge, Skills & Abilities

• Critical thinking.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Exceptional organizational, interpersonal, and time management capabilities.
• Proficient in multitasking, prioritizing tasks, and working under pressure to meet deadlines.
• Excellent oral and written communication skills.
• Proficient in using CRM tools, maintaining data, and analyzing/running reports.
• Strong analytical, strategic thinking, and problem-solving skills.
• Proven experience with taking data and turning it into insights and recommendations for senior management.
• Proven ability to work collaboratively with cross-functional teams.
• Must be able to work in a fast-paced, high-energy environment.
• Must be able to thrive in a changing environment. OnMed is growing and changing at a rapid rate, and business can be unpredictable. Because of this, your day-to-day responsibilities-including job duties, job title, reporting structures, compensation, working hours, benefits, and other terms and conditions of employment - may evolve in tandem and over time.

Education & Experience

• College degree is a must.
• Minimum of 3-5 years of experience in Sales Operations.
• Advanced experience in administration of CRM tools, preferably Monday.

The OnMed employee experience
OnMed offers a competitive salary and benefits package, including medical, dental, vision, and retirement plans. Being part of a dynamic and innovative company provides a unique opportunity to grow and contribute to our mission of improving healthcare access and quality.