Company Description

Job Description

The Oversee Client Support Group (CSG) Lead - Americas will oversee and manage the technical capabilities and priorities of the CSG team and drive closure of technical problems promptly.

Reporting to the Head of Client Support Group and Technical Training, this person will support the development of and take responsibility for multiple aspects of the customer service delivery model.

This role provides the opportunity to drive continuous process improvement and customer satisfaction across Americas, while building key stakeholder relationships internally and externally.

Qualifications

Experience Requirement:

• Degree or recognized qualification in appropriate field.
• Leadership customer service experience and accompanying proven track record of success, likely to be gained from 3 years in a similar role.
• Good understanding of basic electronics, electrical theories, basic pneumatic and hydraulic theories and modern manufacturing techniques.
• Good command of English both written and verbal.
• Evidence of driving process improvements in the customer led environment

A Successful Candidate:

• Be well-versed in long-term planning roles, having background of strategic thinking, business planning, project management, resource coordination and knowledge of operational excellence models.
• Good command of a second language both written and verbal.
• High level of Excel skills and abilities.
• Must be able to drive and implement process improvements in the customer support group.

#LI-Hybrid

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.