DIRECTOR OF BUSINESS OPERATIONS

My client, based in Hauppauge, NY, is a leading manufacturer of dental milling machines, tools and software and is searching for an entrepreneurial spirited, roll up your sleeves candidate for their Director of Business Operations position.

The Director of Operations is responsible for making decisions for operational activities and set strategic goals for all aspects of Operations and Finance. You will be responsible for planning and monitoring the day-to-day running of the business, while overseeing customer service, warehouse and fulfillment, purchasing, finance, health and safety and HR.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES :

• Oversee customer service, warehouse and fulfillment, purchasing, finance, health and safety and human resources administration / PEO management.
• Manage third-party CPA and bookkeeping service providers to ensure proper financial reporting. Manage monthly close with CPA and booking service provider, manager bank and credit card accounts, perform all accounts receivables and accounts payables activities.
• Work closely with CEO and headquarter functions to make decisions for operational activities and set strategic goals and budgets
• Plan and monitor the day-to-day operation of business to ensure smooth execution and customer satisfaction.
• Manage warehouse team and inventory levels to meet sales expectations. Ensure proper inventory control standards.
• Supervise staff from different functions and provide constructive feedback while setting a positive and confident leadership example
• Regularly evaluate the efficiency of business procedures according to organizational objectives and implement improvements
• Manage procurement processes (limited scope, mostly non-inventory items), logistics companies and facility management; liaise with landlord.
• Review financial information and cost analysis, identify gaps and work with department heads to drive profitability
• Revise and/or formulate policies and standard operating procedures and promote their implementation
• Ensure that the company complies with legal and established industry regulations
• Champion proficiency for current industry practices including productivity, quality, planning, culture, employee safety.

EDUCATION

• Bachelor’s degree in business administration or relevant field.
• Minimum of 7 years of experience in operations.
• Minimum of 3 years in a managerial capacity.

REQUIRED SKILLS AND EXPERIENCE:

• Hands-on mentality paired with entrepreneurial and continuous improvement mindset. Ability and willingness to perform essential function on your own or act as substitute for subordinates.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Highly motivated to build organizational capability, excellent organizational and multitasking skills and attention to detail.
• Proven project management skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate. Ability to meet deadlines.
• High proficiency in ERP and e-commerce (specifically online shops).
• Proficiency in accounting software, either as ERP Finance module or as separate software, e.g. QuickBooks.
• High proficiency of Microsoft Excel; good proficiency of other Microsoft Office Suite or related software.
• Experience in financial management (planning, budgeting, cost analysis, bookkeeping)

PREFERRED SKILLS AND EXPERIENCE:

• Ability to function well in a fast paced, sometimes stressful environment.
• Experience in working with relevant headquarter functions.
• Intercultural competence in dealing with foreign parent company.
• Experience in health and safety compliance.
• German language skills a plus.

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