Middle Child Clubhouse is hiring a PM Service Manager to oversee the front-of-house operations for our dinner service. The PM Service Manager oversees the front-of-house and bar teams, with help from our General Manager, to ensure an outstanding guest experience and a smooth service each night. 

Requires strong experience as a server and natural leadership skills. You'll be managing a 20-person team of servers, food runners, hosts, and bartenders, in a 90-seat restaurant and bar doing up to 300 covers on our busiest nights. if you're ready for that. We're ready for you. Detailed responsibilities can be found below.

Hours are roughly 2pm to midnight, depending on the day. 50 hours per week expected. Health benefits, family leave, and PTO offered.  No assholes allowed. We hire kind, community-oriented folks only. Middle Child is an employee-first company and a nice place to work. We'd like to keep it that way.

1. DEFINE OUR DINNER AND BAR SERVICE

• Collaborate with our GM to ensure our service and space align with our concept, guest needs, and staffing structure
• Identify consistent pain points with our service and space, working with the GM to update our systems to solve them
• Ideate new steps of service to keep guests excited, working with the GM to create the systems to implement them
• Communicate frequently with the AM Service Manager to ensure a seamless guest experience across services

2. STAFF THE PM FOH AND BAR TEAMS

• Collaborate with our GM to ensure staffing levels are correct, making suggestions for changes before they’re needed
• Conduct interviews and stages with the GM to make sure new hires fit the Middle Child ethos
• Write team schedules that correctly reflect volume, RTOs, trainings, and individual skill sets (7Shifts)
• Publish schedules 3 weeks ahead of time and notify employees of last-minute changes via email and in person

3. MANAGE THE PM FOH AND BAR TEAMS AND ENFORCE COMPANY STANDARDS

• Ensure the team has high standards of hospitality, speed, and cleanliness, and a strong knowledge of our offerings
• Review our Operations Manual and host in-service trainings with new employees to set clear expectations
• Host continued trainings as needed for tenured employees, as changes and issues arise
• Vocalize both positive and negative feedback in real time, consistently and kindly
• Make sure the PM Service Lead and Lead Host are completing their daily responsibilities every day
• Service as the liaison between PM Service Staff, GM, and Ops Manager to ensure the team feels heard
• Address personal and interpersonal issues
• Monitor Resy and online reviews, elevate to GM when needed for responses

4. FACILITATE PERSONAL GROWTH FOR PM FOH AND BAR EMPLOYEES

• Collaborate with our GM to conduct employee reviews every 6 – 7 months
• Provide drafts of employee reviews and recommendations for compensation 14 days before the reviews are scheduled
• Address employee feedback and negative reviews with our staff as needed
• Recommend disciplinary action to the GM as needed, assisting in write ups, check-ins, and termination
• Create opportunities for teaching new skill sets, in service and with extracurricular classes

5. ORGANIZE SERVICE FOR THE PM FOH AND BAR TEAMS, BEFORE AND DURING THE SHIFT

• Set a hardworking, but lighthearted and hospitable tone, each day
• Plan each shift before it starts – from training opportunities, to special task assignments, to server sections, and more
• Lead daily pre-shift to communicate that plan and review menu changes, feedback, events, VIPs, allergies, and more
• Control the pace of service, ensuring the right people are doing the right jobs and assigning tasks as necessary
• Noticing potential bottlenecks in service before they occur, and facilitating smart, short-term actions to get ahead of them
• Ensure menu changes that happen during the shift, like 86’s and counts, are communicated across the team rapidly
• Help “host the party” each night, actively assisting all positions as is helpful to provide the best experience for each guest

6. OVERSEE WINE, BEER, AND LIQUOR PURCHASING

• Monitor beverage sales and inventory, making recommendations for menu changes and purchasing pars
• Delegate beverage purchasing to our staff, training and overseeing that ordering
• Assist designated employees in scheduling beverage trainings and managing relationships with our purveyors

7. COMMU NICATE WITH THE PM BOH TEAM

• Facilitate a positive working environment between FOH and BOH
• Get 86’s and counts from the Sous Chef before service and communicate them to the PM FOH and Bar teams
• Provide covers, VIPs, and run-of-shows for events are provided to BOH before service and open menus throughout service
• Collaborate with the Executive Chef to make sure the FOH understands and is excited about menu items before they go live, including dietary restrictions
• Hold the expeditor accountable for the quality and pacing of food, notifying the GM and Executive Chef when issues arise
• Monitor guest feedback, in person and online, for trends and provide that information to the GM and Executive chef

8. HELP OVERSEE THE FOH FACILITIES

• Monitor the inventory of tableware, glassware, smallwares, etc., communicating with the GM when more is needed
• Ensuring all facilities and equipment are in working order, communicating with the GM when assistance is needed
• Train the PM FOH and Bar Team on the health inspection drill, prior to mock health inspections held by the GM
• Facilitate the completion of daily, weekly, and monthly cleanings

9. MAINTAIN THE SYSTEMS AND TECHNOLOGIES WE RELY ON IN THE FOH

• Ensure our printed menus (Canva), online menus (Sanity), and Toast POS, always reflect latest menu, mods, and pricing
• Manage Resy to optimize each day’s reservation spread and to input closures and blocks for holidays and events
• Complete an End of Night report in our company format
• Collect all checkouts and put into the safe for the AM Service Manager to reconcile
• Keep Daily Documents up-to-date, including Cleaning Checklists, Allergen Guide, Wine Notes, Liquor Bible, Cocktail Spec Sheet

10. EXHIBIT THE PERSONAL SKILLS REQUIRED TO BE A STRONG MANAGER

• Utilize whatever organizational tactics allow you to deliver on your duties relentlessly and thoughtfully
• Show emotional regulation, professional consistency, attention to detail, and a growth mindset
• Foster motivation, build trust, and maintaining an approachable attitude with the team
• Ask for help before it’s too late
• Show the highest standards of hospitality, speed, cleanliness, and communication every day and a near-perfect understanding of our AM and PM food and beverage program

Middle Child is an equal opportunity employer and is striving to provide an inclusive and equitable environment. Middle Child recruits, trains, and compensates regardless of race, gender, religion, gender identity, sexual orientation, color, national origin, genetics, disability, age, or veteran status. Middle Child believes that diversity in hiring creates a more robust and healthier work environment for all, and we are looking for people that believe the same. More detail about Middle Child Clubhouse, please visit