This position requires knowledge of several AI platforms used in the maintenance of accounts and communication with customers. The ability to work in multiple software systems at any time and perform clerical and other office related duties as assigned. Cross training and peer support is an integral function in the department. This position requires direct and consistent communication with the department manager.
JOB DUTIES

• Creating and maintaining credit history files.
• Analyzing and assessing the creditworthiness of accounts with credit manager.
• Supporting the collection efforts/calls for accounts receivable portfolio.
• Documenting daily collections activity.
• Researching account disputes and billing discrepancies.
• Performing account and payment reconciliations.
• Responding to credit inquiries from customers.
• Identifying delinquent accounts requiring external collection efforts.
• Apply Hazmat credit memos.

• Assist customers with their payments through various methods; cash, credit card, ACH, check/CHAX, IVR, and through the company website/web portal.
• Set up payment arraignments and payment schedule when approved by manager.
• Create and submit reports: collection accounts, account write-offs
• Review and address credit card declines, chargebacks, ACH & check returns.
• Review and respond to customer emails daily.
• Review and report solid waste autopay declines monthly.
• Contact customers with returned mail or error message for address correction.
• Contact customers with overage/shortages.
• Request and /or enter adjustments to customer accounts as advised.
• Run aging reports for customer accounts.
• Provide customers with copies of invoices and supporting detail when requested.
• Discuss with C/C manager problematic accounts that should be placed in collections.
• Place approved delinquent accounts with our collection agency.
• Run customer credit reference requests.
• Deliver/pick up interoffice mail on the assigned mail run days.
• Collect credit card authorization forms when necessary.
• Assist manager with populating bank information and provide W9s to customers.
• Assist with coverage within the department when needed.
• Maintain consistency, accuracy, and attention to detail.

SUPERVISION RECEIVED
This position is supervised by the Credit/Collection Manager
QUALIFICATIONS
Experienced in collections, customer service, and AI systems. Excellent communication abilities, and analytical skills. Self-motivator with a strong work ethic who strives to achieve goals and takes pride in work output.
TOOLS AND EQUIPMENT USED
All Office Equipment, Microsoft Word/Excel, Internet, CHAX software, Outlook, Encore, TMW,
Great Plans (GP), and Mitel/MiCollab Client
Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
Contact information
Nicholas Cretella