Information Technology Specialist

job
  • The Phoenix Group
Job Summary
Location
Parsippany ,NJ 07054
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
24 Dec 2024
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Job Description

  • Resolve software-related issues for all firm-deployed applications in-person and remotely.
  • Troubleshoot issues related to client workstations/laptops, as well as related hardware.
  • Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.
  • Removal of harmful desktop viruses, spyware, ad software, etc.
  • Printer management including, but not limited to, resetting and clearing print jobs, installation, and back-end server support.
  • Contact third party vendors as needed.
  • Test new and/or updated technology to ensure stability prior to firm-wide release.
  • Commit to self-development by learning new technologies as needed.
  • Providing 80 percent software support with 20 percent hardware support.
  • Support firm-issued mobile devices (iPhone and iPad):
  • Install and configure mobile device management platform (MDM).
  • Troubleshoot issues related to mobile devices and MDM.
  • Provide end user instruction.
  • Follow department standards for inventory tracking and communication.
  • Support desk phones and voicemail system:
  • Troubleshoot and resolve technical issues.
  • Provide end user instruction.
  • Provide outstanding service to end users by:
  • Adhering to department standards for ticket workflow and service level practices.
  • Regularly checking voice/e-mails and responding in a timely manner.
  • Following up with clients to ensure a satisfactory resolution to reported problems and requests.
  • Assisting with development and updates of technical and support documentation.
  • Communicating with end users regarding system outages and resolutions.
  • Updating internal training resources such as, but not limited to, Freshservice Knowledge Base.


Required Qualifications

  • 3 to 5 years job-related experience in an IT support role.
  • Excellent verbal and written communication, including appropriate telephone etiquette.
  • Excellent organizational skills.
  • Excellent problem-solving and troubleshooting skills required.
  • Exceptional customer service skills.
  • Strong dedication to maintaining professional relationships with users and outside vendors.
  • A working knowledge of Microsoft Office at a proficient level.
  • Ability to quickly learn new technology and develop computer skills as required to meet user demand.


Preferred Qualifications

  • Working knowledge of Citrix XenDesktop.
  • Working knowledge of Freshservice Ticketing System, Office 365, Active Directory, Exchange Admin Center, Citrix Director, Onboarding and Offboarding users.
  • Working knowledge of A/V equipment, A/V software, Account Management, and Meeting Management.
  • Certifications Preferred.

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