Customer Service Representative

About the Role: As a Customer Service Representative, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role involves supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry. You’ll also monitor delivery routes and work with various tools to ensure all operations run smoothly.

About the Company: Our transformative logistics client is setting the standard for forward-thinking solutions to deliver the highest level of value to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9B by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

Opportunity : 5+ month contract

Location: Wilmington, MA (onsite)

Pay: $19 per hour

Schedule:

• 7am-3:30pm, Wednesday - Sunday
• Days Off: Monday, Tuesday

Key Responsibilities:

• Assist customers and business partners via phone and email with questions and concerns
• Handle customer complaints professionally and resolve customer issues
• Monitor delivery route progress and provide updates as necessary
• Perform data entry tasks and maintain records in company systems
• Scan haul-away pods and verify necessary postage
• Process changes or cancellations to delivery orders

Requirements:

• HS Diploma
• 1 year of customer service experience in a call center environment
• Computer savvy, with experience in Microsoft Office programs (Word, Excel, PowerPoint)
• Ability to multitask, stay organized, and work well under pressure
• Bilingual in Spanish

Category Code: JN003